Pharmacy Data Entry Technician — Growth & Impact

Custom Care Pharmacy; Milton (Northumberland County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Opportunities for advancement

Paid time off

Paid training

Prescription drug insurance

Vision insurance

Job summary

Custom Care Pharmacy is hiring a Data Entry Pharmacy Technician to ensure precise prescription input across multiple queues while supporting production workflows and patient care. This in-person role emphasizes accuracy, speed, and professionalism in a fast-paced pharmacy environment.

You will manage prescription entries, transfers, renewals, and care transitions, while addressing customer inquiries and supporting operational tasks with a team-first mindset.

Qualifications

• High School Diploma or GED required.
• Previous pharmacy technician or pharmacy data entry experience strongly preferred.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple queues and communication channels simultaneously.
• Strong written and verbal communication skills.
• Confidence using technology, automation tools, and pharmacy software.
• Problem-solving mindset with the ability to work independently.
• Reliable, professional, and team-oriented.
• Additional growth opportunities available based on performance and skills.

Responsibilities

• Input prescriptions accurately across multiple queues.
• Enter new prescriptions, transfers, start dates, and payment details.
• Input prescriptions from priority queues to support production workflows.
• Process refills received and incoming document queues.
• Maintain the Renewal Pending queue to ensure uninterrupted medication supply.
• Verify transitions of care and ensure continuity for patients.
• Manage the MedSync call queue and complete daily outreach.
• Monitor and respond to incoming patient text messages.
• Oversee store-wide email inboxes to ensure timely responses to all pharmacy inquiries.
• Maintain shared team calendars, ensuring schedule accuracy and communication flow.
• Take inbound phone calls through a round-robin system for even distribution.
• Create a positive and supportive customer experience.
• Translate prescriptions for hearing-impaired patients using ScriptTalk when needed.
• Document customer concerns and take proactive steps to resolve them.
• Provide accurate time and cost estimates to manage expectations.
• Conduct patient needs assessments to support optimal health outcomes.
• Open, organize, and maintain retail and facility packaging files.
• Manage return-to-stock processes efficiently.
• Perform basic delivery station functions: ringing out deliveries, creating delivery routes.
• Assist with bill collecting calls as assigned by the financial team.
• Monitor and provide feedback on pharmacy technology solutions.
• Leverage internal software tools to maintain workflow accuracy and efficiency.
• Operate effectively across multiple systems, queues, and task types.
• Support tasks across all technician skill levels to maintain workflow efficiency.
• Step into any task needed to support production and patient care.
• Operate with a team-first mindset and a commitment to excellence.

Skills

Attention to detail

Multi-queue management

Communication skills

Tech-savvy

Education

High School Diploma or GED

Tools

Pharmacy software

Job description

Custom Care Pharmacy is hiring a Data Entry Pharmacy Technician to ensure precise prescription input across multiple queues while supporting production workflows and patient care. This in-person role emphasizes accuracy, speed, and professionalism in a fast-paced pharmacy environment.

You will manage prescription entries, transfers, renewals, and care transitions, while addressing customer inquiries and supporting operational tasks with a team-first mindset.