Pharmacy Data Entry Technician

BrightSpring Health Services; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Pharmacy Data Entry Technician to thrive in a fast-paced call center environment. This role involves supporting customers in various healthcare settings, answering calls, and resolving medication order issues. You will utilize systems like AS400 and Docutrack to process orders and ensure compliance with pharmacy protocols. The position requires flexibility, particularly on weekends, and offers an opportunity to be part of a dedicated team focused on delivering exceptional service. If you have a passion for healthcare and customer service, this role is perfect for you.

Qualifications

• High school diploma or equivalent, active pharmacy technician license required.
• Minimum 1 year of pharmacy and call center experience preferred.

Responsibilities

• Supports incoming calls for medication order entry in a contact center environment.
• Processes incoming medication requests and follows pharmacy regulations.

Skills

Data Entry Skills

Customer Service Skills

Attention to Detail

Problem-Solving Skills

Time Management

Education

High School Diploma

Registered Pharmacy Technician License

Tools

AS400

Docutrack

MS Office

Job description

Pharmacy Data Entry Technician

Job Locations

US-AZ-PHOENIX

ID

2024-157486

Line of Business

PharMerica

Position Type

Full-Time

Pay Min

USD $18.50/Hr.

Pay Max

USD $18.50/Hr.

Our Company

PharMerica

Overview

Data entry position in a fast-paced call center environment, supporting customers of national closed-door pharmacy supporting senior living, assisting living, group home, hospitals, rehab facilities, and other Med D / Med A institutions. Primary duties include answering inbound calls, evaluating medication order / delivery issues, and facility calls. You will provide proper resolutions by using resource and national board of pharmacy protocols, respond to the needs of customers, processing orders using AS400 and Docutrack.

Must be flexible with schedule. Friday-Sunday is required.

Pharmacy Hours: Mon-Thurs 2 PM- 9 AM following day. Fri 2pm and stays open until Mon 9 AM

Responsibilities

Supports incoming calls for medication order entry in a contact center environment for PharMerica pharmacies afterhours
• Processes incoming medication requests for new or refill medications
• Files documentation as required by pharmacy regulations
• Follows state board of pharmacy rules / regulations
• Responds to customer inquiries and provide timely response to ensure resolution
• Researches medication status requests using AS400
• Ability to review and interpret pharmacy notes in AS400 & Docutrack to take appropriate action

Qualifications

EDUCATION/EXPERIENCE
* High school diploma or equivalent.

* Registered Pharmacy Technician License, Required - active.

* Previous pharmacy experience required. Minimum 1 year.
* Previous call center experience preferred - minimum 1 year.

KNOWLEDGE/SKILLS/ABILITIES
* Computer and MS Office software knowledge.
* Excellent data entry skills.
* Attention to detail and be able to work under deadlines.
* Ability to multi-task using navigating between multiple applications & systems.
* Excellent customer service skills - including active listening skills.
* Ability to show empathy in their interaction with customers.
* Excellent oral and written communication skills.
* Excellent time management.
* Problem-solving skills - Ability to troubleshoot customer issues and address concerns effectively.
* Ability to work in a team-oriented environment.

**To perform the duties of this position will require sitting,standing and walking, and typing on a keyboard with fingers and occasionally bending and reaching. The physical requirements will be the ability to push/pull and lift/carry 21-30 lbs**

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $18.50 / Hour