Pharmacy Customer Service Specialist

Pharmerica; West Virginia; Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible schedules

Paid Time Off

Tuition reimbursement

DailyPay

License fee reimbursement

401(k) plan

Pet Insurance

Job summary

PharMerica, Raleigh, NC, is hiring a Pharmacy Customer Service Specialist to act as the main liaison between the pharmacy, facilities, and healthcare teams. You will answer questions, coordinate refills, handle delivery requests, gather patient information, and assist with provider communications in a professional, timely manner.

The role emphasizes attention to detail, patient-focused service, and multitasking.

Qualifications

• High School diploma or equivalent with 2 years call center experience.
• Associate's degree or higher and 1 year of call center experience, or equivalent experience.
• Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, or call center environments preferred.

Responsibilities

• Coordinate communication between pharmacy, providers and facilities while resolving prescription issues.
• Answer all incoming contact center calls within defined response time standards.
• Document call details per standard operating procedures.
• Provide information on products, services, retail locations, and service line inquiries.
• Meet established quality assurance standards and performance metrics.
• Resolve customer complaints and support problem-solving to achieve satisfactory outcomes.
• Process orders, route calls to appropriate resources, and follow up as necessary.
• Maintain flexibility to support varying duties and operational needs.

Skills

Call center experience

Customer service

Healthcare knowledge

Medical terminology

Education

High School diploma or GED

Associate degree or higher

Tools

CRM software

Telephone system

Job description

Our Company

PharMerica

Overview

PharMerica is hiring full-time Pharmacy Customer Service Specialist in Raleigh, NC!

As a Pharmacy Customer Service Specialist, you will serve as a key connection between the pharmacy, facilities, providers, and healthcare teams. You'll answer questions, coordinate refills, delivery requests, gather patient information, assist with provider communications, and help resolve issues in a timely and professional manner. This is an ideal opportunity for a detail-oriented technician who enjoys focused, task-driven work and wants to make a meaningful impact without direct patient-facing responsibilities.

Remote Opportunity for North Carolina residents.

Training Location - PharMerica (Raleigh, NC)

4924 Green Road, Suite 101
Raleigh, NC 27616

To ensure a successful transition into the role, all new hires are required to complete six weeks of mandatory, on-site training at our PharMerica location in Raleigh, NC. Candidates must be able to commute to the Raleigh location for the full duration of the initial training period. Upon successful completion of the six-week training period, employees will transition to a remote work arrangement, subject to meeting all training and performance expectations.

Benefits & Perks You’ll Love

• Health, Dental, Vision & Life Insurance - Comprehensive coverage
• Company-Paid Short & Long-Term Disability - Peace of mind guaranteed
• Flexible Schedules & Paid Time Off - Because balance matters
• Tuition Reimbursement - We invest in your growth
• Employee Discount Program & DailyPay - Perks you can use every day
• License Fee Reimbursement - We've got your pharmacy tech license fees covered
• 401(k) Plan - Invest in your future
• Pet Insurance - Care for your furry family members

Why PharMerica?

At PharMerica, you'll join a team that values diversity, fosters work-life balance, and contributes to stronger communities. If you're passionate about service excellence and looking to make a real difference, we'd be excited to welcome you into the PharMerica family!

This position will be posted for a minimum of 7 business days.

Responsibilities

OurCustomer Service Specialist coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will:

• Answer all incoming contact center calls within defined response time standards
• Document call details accurately in accordance with standard operating procedures
• Provide information on products, services, retail locations, and service line inquiries based on customer needs
• Meet established quality assurance standards and performance metrics
• Resolve customer complaints and support problem-solving to achieve satisfactory outcomes
• Process orders, route calls to appropriate resources, and follow up as necessary
• Maintain flexibility to support varying duties and operational needs

Qualifications

• High School diploma or equivalent and two (2) years of call center experience, or two (2) years of related experience including at least six (6) months in a fast-paced environment
• Associate's degree or higher and one (1) year of call center experience, or equivalent experience
• Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments preferred

• Strong customer service orientation
• Effective verbal and written communication skills
• Active listening skills and ability to remain composed under pressure
• Attention to detail and organizational skills
• Ability to manage multiple tasks and meet performance expectations
• Problem-solving and conflict resolution skill
• Ability to adapt to changing priorities and varying schedules
• Knowledge of medical terminology, claims, and accounts receivable preferred

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.

Follow us on Facebook, Twitter, and LinkedIn. For more information, visit www.pharmerica.com.