Pharmacy Customer Service Specialist

BrightSpring Health Services; Raleigh (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision & LifeInsurance

CompanyPaid Short & LongTerm Disabled

Flexible Schedules & Paid Time Off

Tuition Reimbursement

Employee Discount Program & DailyPay

License Fee Reimbursement

401(k) Plan

Pet Insurance

Job summary

PharMerica is hiring a full-time Pharmacy Customer Service Specialist in Raleigh, NC. This role connects the pharmacy with facilities and providers, answering questions, coordinating refills and delivery requests, gathering patient information, and assisting with provider communications.

New hires complete six weeks of mandatory on-site training in Raleigh, NC; after training, employees transition to remote work with performance-based requirements.

Qualifications

• High School diploma or equivalent with 2 years of call center or related experience
• Associate's degree or higher with 1 year of call center experience or equivalent
• Experience in customer-facing roles within healthcare, home care, or related fields preferred
• Strong customer service orientation and communication skills
• Active listening and ability to stay composed under pressure
• Attention to detail and strong organizational skills
• Ability to manage multiple tasks and meet performance expectations

Responsibilities

• Answer all incoming contact center calls within defined response times
• Document call details in accordance with procedures
• Provide information on products, services, locations, and inquiries based on customer needs
• Meet established quality assurance standards and performance metrics
• Resolve customer complaints and support problem-solving for satisfactory outcomes
• Process orders, route calls to appropriate resources, and follow up as necessary
• Maintain flexibility to support varying duties and operational needs

Skills

Call center experience

Customer service orientation

Effective communication

Active listening

Multitasking

Medical terminology knowledge

Flexibility with schedules

Problem-solving

Education

High School diploma

Associate's degree or higher

Job description

Pharmacy Customer Service Specialist

PharMerica is hiring full-time Pharmacy Customer Service Specialist in Raleigh, NC!

As a Pharmacy Customer Service Specialist, you will serve as a key connection between the pharmacy, facilities, providers, and healthcare teams. You'll answer questions, coordinate refills, delivery requests, gather patient information, assist with provider communications, and help resolve issues in a timely and professional manner. This is an ideal opportunity for a detail-oriented technician who enjoys focused, task-driven work and wants to make a meaningful impact without direct patient-facing responsibilities.

Remote Opportunity for North Carolina residents.

Training Location- PharMerica (Raleigh, NC)

4924 Green Road, Suite 101

Raleigh, NC 27616

To ensure a successful transition into the role, all new hires are required to complete six weeks of mandatory, on-site training at our PharMerica location in Raleigh, NC. Candidates must be able to commute to the Raleigh location for the full duration of the initial training period. Upon successful completion of the six-week training period, employees will transition to a remote work arrangement, subject to meeting all training and performance expectations.

Benefits & Perks You'll Love

• Health, Dental, Vision & Life Insurance - Comprehensive coverage
• CompanyPaid Short & LongTerm Disability - Peace of mind guaranteed
• Flexible Schedules & Paid Time Off - Because balance matters
• Tuition Reimbursement - We invest in your growth
• Employee Discount Program & DailyPay - Perks you can use every day
• License Fee Reimbursement - We've got your pharmacy tech license fees covered
• 401(k) Plan - Invest in your future
• Pet Insurance - Care for your furry family members

Why PharMerica?

At PharMerica, you'll join a team that values diversity, fosters worklife balance, and contributes to stronger communities. If you're passionate about service excellence and looking to make a real difference, we'd be excited to welcome you into the PharMerica family!

This position will be posted for a minimum of 7 business days.

Responsibilities

Our Customer Service Specialist coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will:

• Answer all incoming contact center calls within defined response time standards
• Document call details accurately in accordance with standard operating procedures
• Provide information on products, services, retail locations, and service line inquiries based on customer needs
• Meet established quality assurance standards and performance metrics
• Resolve customer complaints and support problem-solving to achieve satisfactory outcomes
• Process orders, route calls to appropriate resources, and follow up as necessary
• Maintain flexibility to support varying duties and operational needs

Qualifications

• * High School diploma or equivalent and two (2) years of call center experience, or two (2) years of related experience including at least six (6) months in a fast-paced environment
• * Associate's degree or higher and one (1) year of call center experience, or equivalent experience
• * Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments preferred
• Strong customer service orientation
• Effective verbal and written communication skills
• Active listening skills and ability to remain composed under pressure
• Attention to detail and organizational skills
• Ability to manage multiple tasks and meet performance expectations
• Problem-solving and conflict resolution skill
• Ability to adapt to changing priorities and varying schedules
• Knowledge of medical terminology, claims, and accounts receivable preferred

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.