Pharmacy Customer Service Associate

Walgreens; Irvine (CA); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated individual to enhance customer experience and support pharmacy operations. The role involves engaging with customers, managing transactions, and ensuring compliance with pharmacy regulations. Ideal candidates will possess strong interpersonal skills and a commitment to ongoing training and development.

Qualifications

• Maintains PTCB certification and/or state registration through ongoing training.
• Fluency in English required.

Responsibilities

• Engages customers by greeting and offering assistance.
• Handles transactions at the cash register.
• Supports pharmacy operations by entering patient and drug information.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, and processing refunds, exchanges, and voids. Assists customers in locating products when possible.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures accurate pricing and labeling of merchandise.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medication accuracy, and checking for interactions, under supervision. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement. Complies with the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including those to physicians, and processes third-party prescription claims efficiently.
• Supports pharmacy inventory activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains displays for promotions, seasons, and sales, and performs resets as needed.
• Assists with food product placement and stock rotation following safety and quality standards.
• Operates store systems and equipment competently.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Manages web order pickups, including monitoring, filling, and delivering orders.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes assigned tasks and special projects as directed.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and continuing education.
• Attends training sessions, completes required coursework, and stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and a willingness to work flexible hours, including evenings and weekends.