Pharmacy Customer Service Associate

Walgreens; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail pharmacy is seeking a full-time Pharmacy Customer Service Associate in Cincinnati. This role requires delivering excellent customer service while assisting pharmacists with various pharmacy-related tasks. The ideal candidate will have strong communication skills and a willingness to work flexible hours. Join Walgreens to be part of a team committed to providing exceptional care to our customers.

Qualifications

• Fluency in English is mandatory.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver a distinctive and delightful customer experience.
• Assist pharmacists with pharmacy tasks.
• Handle inventory management and support pharmacy operations.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB certification

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

Responsibilities include:

1. Delivering a distinctive and delightful customer experience.
2. Registering sales, providing courteous checkout service.
3. Assisting pharmacists under supervision with pharmacy tasks, including using pharmacy systems to manage patient and drug information, and processing prescriptions.

Customer Experience

• Greeting customers, offering assistance, resolving issues, and ensuring a positive experience.
• Sharing customer service best practices with team members.

Operations

• Providing fast, friendly service.
• Recommending products and managing transactions, returns, and exchanges.
• Maintaining store cleanliness and merchandising, managing inventory, and supporting pharmacy operations.
• Handling pharmacy-related tasks such as entering patient data, filling prescriptions, and supporting inventory management.
• Ensuring compliance with legal and company policies.
• Providing customer service in the photo area and supporting web order pickups.
• Maintaining store appearance and adhering to policies.

Training & Personal Development

• Maintaining PTCB certification and participating in training for continuous learning.

Basic Qualifications

• Fluency in English.
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, prior Walgreens employment, good math and computer skills, knowledge of inventory control, and PTCB certification are preferred.

This role is open until filled. Compensation ranges from $16 to $18 per hour. The position is full-time, with employment classified as "Other".

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