Pharmacy Customer Service Associate

Walgreens; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail pharmacy is seeking a Pharmacy Customer Service Associate in Chicago. The role involves assisting pharmacists, providing excellent customer service, and maintaining store operations. Candidates should be fluent in English and willing to work flexible hours. PTCB certification is preferred.

Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Assists the pharmacist in pharmacy practice and processes prescriptions.
• Recommends products and manages inventory.

Skills

Customer Service

Interpersonal Skills

Inventory Management

Education

PTCB Certification

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers by greeting and offering assistance, resolving issues, and ensuring a positive experience.
• Shares customer service best practices with team members to deliver excellent service, including interpersonal skills and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends products, processes transactions, manages inventory, and supports pharmacy activities including prescription filling and error reporting.
• Maintains store cleanliness and displays, supports inventory management, and ensures legal compliance.
• Provides photo services, web order fulfillment, and store maintenance.

Training & Personal Development

• Earns and maintains PTCB certification and completes ongoing training and education.

Basic Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, prior Walgreens experience, good math and computer skills, knowledge of inventory control, and PTCB certification are preferred.

We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Compensation varies based on multiple factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.