Pharmacy Customer Service Associate

Walgreens; Bolingbrook (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Walgreens is seeking a full-time Pharmacy Customer Service Associate in Bolingbrook. This role involves providing exceptional customer service, assisting with pharmacy operations, and ensuring compliance with company policies. Flexibility in hours is required, and candidates should be willing to earn their PTCB certification while enhancing their skills in a supportive environment.

Qualifications

• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.
• Preferred: retail experience and prior Walgreens experience.

Responsibilities

• Assists the pharmacist and engages with customers to provide a positive experience.
• Handles transactions and supports pharmacy duties like filling prescriptions.
• Ensures compliance with policies and maintains store cleanliness.

Skills

Customer service

Interpersonal skills

Mathematical skills

Computer skills

Education

PTCB certification

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients, greets them, offers assistance, resolves issues, and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items and assists in stock and inventory management.
• Handles transactions, returns, and exchanges, and assists in locating products.
• Supports pharmacy duties, including entering patient and drug info, filling prescriptions, verifying accuracy, and assisting pharmacists.
• Ensures compliance with legal and company policies, maintains store appearance, and supports inventory and promotional activities.
• Provides photo services and web order fulfillment.
• Maintains store cleanliness and adheres to policies.

Training & Personal Development

• Earns and maintains PTCB certification and completes required training and continuing education.

Qualifications

• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.
• Preferred: experience in retail, prior Walgreens experience, good math and computer skills, and PTCB certification.

This position remains open until filled. Compensation ranges from $16 to $18 per hour. The role is full-time, and Walgreens is an equal opportunity employer.