Pharmacy Customer Service Associate

Walgreens; Arlington Heights (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pharmacy chain is seeking a Pharmacy Customer Service Associate to provide exceptional service and support pharmacy operations. This role involves assisting customers, processing prescriptions, and maintaining compliance with pharmacy laws. Ideal candidates will have strong customer service skills and a PTCB certification.

Qualifications

• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.
• Experience in retail preferred.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Assist the pharmacist under supervision and process prescriptions.
• Support pharmacy activities including inventory management.

Skills

Customer Service

Math Skills

Computer Skills

Inventory Control Knowledge

Education

PTCB Certification

Job description

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Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales, provide courteous and efficient checkout service.
• Assist the pharmacist under supervision, using pharmacy systems to obtain patient and drug information, and process prescriptions.

Customer Experience

• Engage customers, resolve issues, and ensure a positive experience.
• Share customer service best practices with team members.

Operations

• Provide fast, friendly service; recommend products.
• Handle transactions, inventory, and store maintenance.
• Support pharmacy activities, including prescription filling, inventory management, and compliance with laws.

Training & Personal Development

• Maintain PTCB certification and participate in training.

Minimum Qualifications

• Fluent in English (except Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail and with Walgreens preferred.
• Good math, computer skills, and knowledge of inventory control.
• PTCB certification preferred.

We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Compensation varies based on multiple factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.