Pharmacy Customer Experience Specialist — Flexible Hours

Walgreens; Dudley (MA); On-site; USD 23,419 - 26,174; Full time

Job summary

Walgreens in MA offers a role focused on delivering exceptional customer experiences in a retail environment. You will greet customers, help locate products, and process purchases while supporting pharmacy workflow and policy compliance.

You will assist pharmacists with prescriptions, manage inventory, and maintain clean, well-merchandised shelves. Flexibility for evenings/weekends is required; prior retail experience and PTCB certification are a plus.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Provide courteous, friendly, fast, and efficient service at the register.
• Assist customers in locating products and making recommendations.
• Process cash, returns, voids, and exchanges; assist customers to OTC aisle.
• Maintain counters, shelves, and price merchandise; assist inventory checks.
• Assist pharmacists with prescription dispensing and workflow; support pharmacy operations.
• Support inventory management and stock rotation; maintain store system knowledge.

Skills

English fluency

Customer service

Math skills

Computer skills

Inventory knowledge

Education

PTCB certification

Tools

Pharmacy systems

Job description

Walgreens in MA offers a role focused on delivering exceptional customer experiences in a retail environment. You will greet customers, help locate products, and process purchases while supporting pharmacy workflow and policy compliance.

You will assist pharmacists with prescriptions, manage inventory, and maintain clean, well-merchandised shelves. Flexibility for evenings/weekends is required; prior retail experience and PTCB certification are a plus.