Pharmacy Customer Care Specialist - Flexible Hours

Walgreens; Somerville (MA); On-site; USD 23,000 - 26,000; Full time

Job summary

Walgreens in Somerville, MA is seeking a Customer Experience Associate to deliver a distinctive and friendly shopping experience, staff the checkout counter efficiently, greet customers, guide them to products, and resolve issues to ensure satisfaction.

You will assist the pharmacist under direct supervision, use pharmacy systems to obtain patient and drug information, process prescriptions accurately, support inventory management, and help with OTC and photo services as needed.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible schedule, including evenings and weekends.
• Six months of experience in a retail environment preferred.
• Prior Walgreens experience preferred.
• Strong math and computer skills preferred.
• Knowledge of store inventory control preferred.
• PTCB certification maintained through program.

Responsibilities

• Assist pharmacist under supervision in dispensing and prescription processing.
• Provide courteous, friendly checkout service and help customers.
• Maintain clean, organized store and shelves; assist with inventory.
• Handle pharmacy duties like entering patient data and processing prescriptions.
• Follow company policies and report prescription errors.
• Support pharmacy team with inventory and merchandising tasks.

Skills

Customer service

Cash handling

Pharmacy assistance

Communication

Education

PTCB certification

Tools

Pharmacy systems

Job description

Walgreens in Somerville, MA is seeking a Customer Experience Associate to deliver a distinctive and friendly shopping experience, staff the checkout counter efficiently, greet customers, guide them to products, and resolve issues to ensure satisfaction.

You will assist the pharmacist under direct supervision, use pharmacy systems to obtain patient and drug information, process prescriptions accurately, support inventory management, and help with OTC and photo services as needed.