Pharmacy Customer Care Specialist

Walgreens; Virginia Beach (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens is seeking a Pharmacy Support Associate in Virginia Beach to assist pharmacists, process prescriptions, and provide excellent customer service at the checkout. You will use pharmacy systems to obtain patient and drug information, while ensuring accuracy and compliance with regulations.

The role emphasizes courteous interactions, inventory management, and adherence to pharmacy policies. Training will cover pharmacy operations, customer engagement, and medication safety practices.

Qualifications

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Requires knowledge of pharmacy systems to obtain patient and drug information and process prescriptions.
• Provides courteous, fair, friendly, and efficient checkout service while assisting the pharmacist as needed.

Responsibilities

• Assist pharmacist under supervision in dispensing and patient information activities.
• Deliver a distinctive and delightful customer experience at checkout and in-store interactions.
• Maintain store cleanliness, shelving, and proper product placement while assisting customers.

Skills

Customer service

Attention to detail

Communication skills

Education

PTCB certification

State certification/registration

Tools

Pharmacy systems

Job description

Walgreens is seeking a Pharmacy Support Associate in Virginia Beach to assist pharmacists, process prescriptions, and provide excellent customer service at the checkout. You will use pharmacy systems to obtain patient and drug information, while ensuring accuracy and compliance with regulations.

The role emphasizes courteous interactions, inventory management, and adherence to pharmacy policies. Training will cover pharmacy operations, customer engagement, and medication safety practices.