Pharmacy Customer Associate I - BioPlus Specialty Pharmacy

Elevance Health; Las Vegas (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

A health services company is seeking a Pharmacy Customer Associate I to support customers with their pharmacy-related inquiries. This role offers virtual work options with training requirements, allowing for flexibility. Candidates must have strong communication and problem-solving skills, along with a high school diploma. The position offers competitive pay within a range of $16.84 - $25.26 per hour and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• Previous experience in an automated customer service environment is required.
• Strong oral, written and interpersonal communication skills are essential.
• Proficiency in problem-solving and facilitation skills is required.

Responsibilities

• Respond to customer questions regarding pharmacy retail and mail order prescriptions.
• Develop and maintain positive customer relations.
• Assist customers with technology and available resources.

Skills

Customer service skills

Communication skills

Problem-solving skills

Analytical skills

Education

High School diploma or equivalent

Job description

Pharmacy Customer Associate I - BioPlus Specialty Pharmacy

Pay Competitive

Employment type Full-Time

Overview

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer a high level of service that’s easy and focused on whole health. Through our clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Position

Position Title: Pharmacy Customer Associate I - BioPlus Specialty Pharmacy

Location: NV-LAS VEGAS, 3634 S MARYLAND PKWY

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

What you will do

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. Primary duties may include, but are not limited to:

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests ensuring high quality resolution and follow-through.
• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

Minimum Requirements

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Salary and Locations

• Salary range for this location: $16.84 - $25.26/hour (in-person or virtual in the listed location).
• Locations: Nevada

In addition to salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The salary offered is based on legitimate, non-discriminatory factors set by the Company. Equal pay opportunities are provided for equal work regardless of gender, race, or any other category protected by applicable laws.

Job Level: Non-Management Non-Exempt

Work Shift: Not specified

Job Family: CUS > Care Reps

About the company

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.