Pharmacy Concierge Technician

Mwiah; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

Professional development

Job summary

Cencora is hiring a Pharmacy Concierge Technician to support outpatient and discharge processes at a Philadelphia location. The role centers on gathering paperwork, handling prescription billing, and creating patient profiles in the pharmacy system.

Proven experience in payer/PBM billing, strong communication, and ability to work under time pressure are essential. The position requires PA licensing or trainee licensure by 2026, with a strong focus on patient access and program compliance.

Qualifications

• Minimum of three years in community-based retail or hospital outpatient pharmacy or equivalent training/experience.
• CPHT is preferred and PA technician licensure is required or to be obtained by May 2026.

Responsibilities

• Collaborates with internal team to gather paperwork, prescription billing information, and prescriptions.
• Answers inbound calls and triages to staff; creates patient profile in pharmacy information system.
• Manages prescription plan information for processing and adjudication.
• Supports Concierge Service activities from intake to bedside discharge.

Skills

Prescription billing

Customer service

Payer/PBM billing

Pharmacy software

Communication

Time management

Education

CPHT preferred

Associate’s degree preferred

Tools

Pharmacy Operating System

POS system

Word/Excel

Job description

## Pharmacy Concierge TechnicianPostuler: Remote, Pennsylvania: Philadelphia, PA: Temps Plein: Publié hier: R2616039Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Responsibilities:*** Collaborates with internal team members to gather appropriate paperwork, prescription billing information, &/or prescriptions.* Answers inbound telephone calls and triages calls to appropriate staff* Responsible for creating a patient profile in the pharmacy information system.* Enters all necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.* Supports all Concierge Service related activities from prescription intake to bedside delivery at time of patient discharge.* Complies with all established regulatory and organizational policies and procedures.* Participates in program marketing and promotional campaigns.* Assists in establishing policies and procedures specific to the Concierge Services Program including; indigent drug program, Patient Assistance Programs, and Pharmacy exception processes.* Serves as primary Ambulatory Pharmacy resource to facilitate access and resolve all required discharge medication related issues. Including but not limited to; formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs.* Prepares inventory reports for pharmacist review to purchase.* Submits, receives, and places inventory in stock by utilizing knowledge of order placement, receiving, and merchandising.* Provides follow-up to patients and family for pharmaceutical needs and/or additional eligibility information to ensure on-going medication access.* Works with appropriate departments and internal patient care team members regarding patients who have limited financial resources for prescription medication and collaborates as required to create medication access to support discharge preparations.* Collaborates with internal team members, insurance companies, drug manufacturers, and prescription benefit administrators to coordinate drug coverage or resolve denials.* Provides education to pharmacy, and other patient discharge related departments regarding current policy and process as it pertains to the patient assistance program and pharmacy exception process.* Participates in achieving clinical and business goals and metrics for the Ambulatory Pharmacy concierge Program.* Assembles data and prepares concierge program reports.* Performs other duties as assigned**Shift and location:** Monday - Friday 8-10 hours with rotating weekends | Apple Pharmacy at St. Christopher's 160 E. Erie Ave Philadelphia PA 19134**Pay:** $26.00**Education:*** Requires a minimum of three (3) years of experience in a community-based retail or hospital outpatient pharmacy or equivalent training and experience. Additional experience in any hospital setting or “lead” Technician experience is a plus. Associate’s Degree program preferred.* CPHT is preferred. By May 2026, all pharmacy technicians are required to obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania. Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license. For further information, please consult the Pennsylvania Board of Pharmacy.**Skills and knowledge:*** Demonstrated proficiency and process knowledge of outpatient prescription program payer/PBM billing, issue resolution, and payment processes—including Prior Authorization and Claim Exception Facilitation.* Understanding and process knowledge of medication billing systems in an ambulatory pharmacy setting* Demonstrated computer literacy-including Pharmacy Operating System experience and Word/Excel capabilities.* Prior POS and cash register experience required, Pharmacy POS/cash register experience desired* Direct experience and knowledge of Patient Assistance Programs and/or indigent drug programs is highly desired.* Ability to communicate effectively both orally and in writing* Ability to work quickly and accurately under time and volume constraints* Strong interpersonal skills* Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction* Ability to prioritize, facilitate, and problem-solve multiple time-sensitive tasks to completion.* Strong organizational, record-keeping, and time management skills are essential* Familiarity with pharmaceutical products, services and drug interactions* Strong organizational skills; attention to detail* Good analytical skills# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencoraTemps Plein