Pharmacy/Clerk

Kroger; Virginia; On-site; USD 26,000 - 38,000; Full time

Job summary

Kroger is seeking a customer-focused teammate to deliver exceptional service in our store pharmacies. You will greet customers, assist with purchases, handle cash register duties, and support inventory control to keep shelves well stocked and compliant with regulations.

In this role, you will help release to patients and assist with product dispensing where state law allows, all while upholding HIPAA, safety standards, and our commitment to respectful, inclusive service for every shopper and

Qualifications

• High School Diploma or GED is required.
• Must be 18 years of age.
• Ability to handle confidential information.
• Any previous comparable experience is desirable.
• Experience with customer service including registries, phone, and cashier.
• Experience with inventory control in a retail environment.

Responsibilities

• Provide stellar customer service in a retail pharmacy setting.
• Assist with dispensing and patient interactions where permitted by state law.
• Answer phones, triage inquiries, and support store associates.
• Operate cash register and process payments while preventing loss.
• Maintain clean, organized workstations and waiting areas.
• Follow HIPAA and safety guidelines and company policies.

Skills

Customer service

Inventory control

Cash handling

HIPAA compliance

Education

High School Diploma or GED

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

Create an environment that enables customers to feel welcome, important and appreciated

Maintain departmental standards including keeping clean and organized work stations and customer waiting areas

Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs

Complete all aspects of allowable inventory control, including shelf maintenance

Answer phone and triage calls and answer inquires as appropriate

Promote sales and services to customers and store associates

Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines

Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions

Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law

Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same

Support company health and wellness initiatives

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• High School Diploma or GED
• Must be 18 years of age
• Ability to handle confidential information

DESIRED

• Any previous comparable experience
• Any experience with customer service, including registries, phone, and cashier
• Any experience with inventory control in a retail environment