PHARMACY/CLERK

Kroger; St. George (AK); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger is seeking a customer-focused team member to provide exceptional service and support in retail operations. You will assist customers, handle inventory, and operate cash registers while complying with safety and HIPAA guidelines.

The role emphasizes a respectful environment, adherence to company policies, and contribution to health and wellness initiatives within a fast-paced store setting.

Qualifications

• High School Diploma or GED required.
• Ability to handle confidential information.
• Experience with customer service is desired.
• Experience with inventory control in a retail environment is desired.

Responsibilities

• Provide exceptional customer service and help customers live healthier lives.
• Comply with safety, sanitation, and health regulations and report unsafe conditions.
• Maintain clean, organized work stations and customer areas.
• Understand and follow inventory management and ordering guidelines.
• Answer phones and assist customers and store associates.
• Operate cash register and handle transactions according to policy to prevent loss.
• Provide accurate dispensing support where allowed by state law.
• Follow HIPAA regulations and company policies.
• Support health and wellness initiatives.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflicts in a professional, non-confrontational manner.

Skills

Customer service

Inventory control

Cash handling

HIPAA compliance

Conflict management

Team collaboration

Education

High School Diploma or GED

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Create an environment that enables customers to feel welcome, important and appreciated
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs
• Complete all aspects of allowable inventory control, including shelf maintenance
• Answer phone and triage calls and answer inquires as appropriate
• Promote sales and services to customers and store associates
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• High School Diploma or GED
• Must be 18 years of age
• Ability to handle confidential information

DESIRED

• Any previous comparable experience
• Any experience with customer service, including registries, phone, and cashier
• Any experience with inventory control in a retail environment