Pharmacy Clerk

Kaiser Permanente; Sterling (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Kaiser Permanente in Sterling, VA is seeking a Pharmacy Technician-support role under pharmacist supervision. You will greet members, stock supplies, and operate cash control systems while assisting with prescription workflows.

The position emphasizes accuracy, confidentiality, and customer service. Responsibilities include greeting members, answering basic benefit questions, processing payments, and coordinating with pharmacists for intervention when needed, while maintaining a clean and

Qualifications

• High School Diploma or GED required.
• Ability to communicate effectively with members and coworkers.
• Ability to operate a cash register and handle transactions.
• Basic keyboarding and arithmetic skills.
• Ability to solve problems and provide patient assistance.

Responsibilities

• Greet members and assist with service standards.
• Inform members about prescription status and basic benefit questions.
• File and manage prescription records and receipts.
• Maintain confidentiality of patient information.
• Handle payments and balance cash drawers.
• Keep pharmacy areas stocked and clean.
• Assist shipping, invoicing, and delivery of medications and supplies.
• Support mail order and infusion therapy administrative tasks.

Skills

Effective communication

Cash handling

Keyboarding

Basic arithmetic

Problem solving

Education

High School Diploma or GED

Tools

Cash register

Job description

Job Summary:

Under direct supervision of a pharmacist, supports the workflow of the pharmacy department by greeting patients, stocking supplies and pharmaceuticals, and operating cash control systems.

Essential Responsibilities:

• Greets members in a courteous and caring manner. Answers telephone consistent with the service standards, requesting pharmacists intervention when appropriate.
• Assists members by informing them of the status of their prescription in the filling process and answering basic benefit questions.
• Files filled prescriptions in pick up bins. Removes not picked up medications from the bins and processes them appropriately. Sorts and files prescription hard copies in readily retrievable form.
• Protects confidentiality of the patients medical and drug profile from other members and personnel.
• Receives payment for prescription and over the counter medication and supply sales. Operates the cash register and issues receipts. Enters payment claims for third party cardholders where appropriate. Balances cash register drawers and -prepares bank deposits.
• Keeps pharmacy work areas clean and well stocked with supplies. Assists in restocking of drugs and medicines on pharmacy shelves.
• Assists in the shipping, handling, invoicing, and delivery of medications and supplies to medical facility departments, interdepartmental pharmacies or to patients.
• Assists with clerical duties related to the prescription refill and mail order processes where appropriate. This includes customer service and telecommunication, shipping and handling, etc. (Mail Order Pharmacy).
• Assists with clerical duties related to infusion therapy services where appropriate. This includes customer service and telecommunication, shipping and handling of IV medications and supplies, delivery arrangements, etc. (Home Infusion Pharmacy).
• Performs other related duties as directed.

Basic Qualifications:

Experience

• N/A

Education

• High School Diploma OR General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Compliance with all state board of pharmacy rules and licensing requirements where applicable.
• Bending, lifting, stretching, repetitive hand and wrist motions.
• Ability to communicate effectively with members and coworkers.
• Ability to operate a cash register.
• Basic keyboarding skills.
• Basic arithmetic skills.
• Ability to solve problems.

Preferred Qualifications:

• Eligibility to enroll in formal pharmacy technician training, if desired.