Pharmacy Technician

Kroger; Hoffman Estates (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger is seeking a pharmacy clerk in Hoffman Estates, IL to provide exceptional customer service while supporting pharmacists and handling transactions accurately. You will assist with data entry, product dispensing, and patient interactions in a fast-paced store environment.

Responsibilities include answering phones, triaging inquiries, processing payments, maintaining clean workstations, and upholding HIPAA privacy standards across daily tasks.

Qualifications

• High School Diploma or GED is required.
• Must be at least 18 years old and handle confidential information.
• Experience in a pharmacy or retail setting preferred.
• Familiarity with basic pharmacy operations is a plus.

Responsibilities

• Provide reception, data entry, adjudication, and product dispensing support.
• Assist pharmacists with duties not requiring professional judgment.
• Answer phones, triage inquiries, and manage vendor coupons.
• Handle cash, credit/debit, EBT, and gift card transactions.
• Maintain clean, organized workstations and protect patient privacy per HIPAA.

Skills

Customer service

HIPAA compliance

Cash handling

Pharmacy support

Education

High School Diploma or GED

Tools

Cash register

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

Understand and perform ordering functions with primary and secondary wholesalers

Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies

Maintain departmental standards including keeping clean and organized work stations and customer waiting areas

Count, measure and prepare specified product using company best practices

Complete billing procedures adequately to assure best value to the customer and the company

Answer phone and triage calls and answer inquiries as appropriate

Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines

Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions

Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing

Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement

Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same

Support company health and wellness initiatives

Put away legend orders, including Central Fill deliveries

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High School Diploma or GED
• Must be 18 years old
• Ability to handle highly confidential information
• Meets minimum state requirements to perform the functions related to the position

Desired

• Any previous comparable experience
• Any equivalent experience of a pharmacy clerk
• EPRN familiarity