Pharmacy Cashier

Walgreens; Mendota Heights (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer satisfaction through exceptional service. This role involves engaging with customers, assisting them with products, and ensuring efficient checkout processes. The ideal candidate will model best practices in customer service, build strong relationships with valued customers, and maintain store operations effectively. If you are passionate about customer engagement and thrive in a dynamic environment, this opportunity is perfect for you to make a positive impact on customers' experiences.

Qualifications

• Fluency in English is required for effective communication.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver a delightful customer experience through engagement and assistance.
• Process transactions accurately and handle customer inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Tools

Cash Register

Pharmacy Systems

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Engagement

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers.

Operations

• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Recommends items for sale to customer and recommends trade-up and/or companion items. Assists with OTC products, and takes customer to aisle when possible.
• Operates pharmacy systems to obtain patient prescription status.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Has working knowledge of store systems and store equipment.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Minimum Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.