Pharmacy Care Technician — Patient Adherence & Support

Pride Global; San Antonio (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Pride Health is seeking a Pharmacy Technician to support a healthcare organization in San Antonio, TX. The role focuses on medication adherence, member engagement, and enhancing satisfaction by guiding patients through their regimens.

You will conduct inbound and outbound calls, complete member assessments, and remind patients to stay adherent, while using multiple systems and delivering high-quality customer service for the Central Texas region.

Qualifications

• High School Diploma/GED or equivalent required; education will be verified during onboarding.
• Minimum of 6 months of call center experience.
• Active Texas Pharmacy Technician license/registration required.
• Active National Pharmacy Technician certification/license required.
• Strong customer service and verbal communication skills.
• Strong computer skills and ability to work with multiple computer programs simultaneously.
• Ability to work independently with little oversight.
• Retail pharmacy experience is preferred.
• Bilingual skills are a plus.

Responsibilities

• Conduct approximately 1,400 inbound and outbound calls per month while engaging with members regarding medication adherence.
• Connect with approximately 1,000 patients per month based on current team metrics.
• Complete member assessments and provide medication adherence reminders and education.
• Provide strong customer service and communicate effectively with members over the phone.
• Remain focused and productive with limited direct supervision.
• Utilize multiple computer programs and systems to complete daily responsibilities and document member interactions.
• Support medication adherence goals that directly impact patient, provider, and staff satisfaction.
• Maintain productivity and quality standards while being available on the phone for approximately 7.5 hours per day.

Skills

Customer service

Verbal communication

Call center experience

Independence

Education

High School Diploma/GED

Job description

Pride Health is seeking a Pharmacy Technician to support a healthcare organization in San Antonio, TX. The role focuses on medication adherence, member engagement, and enhancing satisfaction by guiding patients through their regimens.

You will conduct inbound and outbound calls, complete member assessments, and remind patients to stay adherent, while using multiple systems and delivering high-quality customer service for the Central Texas region.