Pharmacy Care Technician/23/PHM153

The Judge Group, INC.; Minneapolis (MN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Care Technician to join their innovative team. This role involves managing patient consultations, ensuring compliance with HIPAA regulations, and providing exceptional customer service. You'll collaborate with various departments to enhance workflow efficiency while navigating multiple platforms and databases. If you are a self-directed individual with strong organizational skills and a passion for helping others, this is an exciting opportunity to contribute to meaningful healthcare solutions. Join a forward-thinking organization that values your skills and offers a dynamic work environment.

Qualifications

• 1+ years of experience in a remote, cross-functional team environment.
• Current pharmacy technician license required.

Responsibilities

• Schedule pharmacist consultations and manage patient information confidentiality.
• Provide outstanding customer service via inbound/outbound calls.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Customer Service

Time Management

Conflict Management

Bilingual Skills

Education

Pharmacy Technician License

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Clinical Database

Job description

Our client is currently seeking a Pharmacy Care Technician:

Responsibilities:

• Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center.
• Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations, and organizational policies at all times.
• Document provider feedback in clinical database.
• Manage various incoming fax queues to ensure all provider feedback is appropriately captured.
• Report PHI related incidents in a timely manner and in accordance with HIPAA requirements.
• Document and store all returned mail based on standard operating procedures.
• Provide outstanding customer service for all inbound / outbound calls.
• Performing miscellaneous auxiliary functions essential to the efficient operation of the department.
• Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency.
• Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center.
• Other duties as assigned by Operations Team Manager.

Required Qualifications:

• Must be 18 years of age or older.
• 1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills.
• Ability to navigate approved platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology.
• Current pharmacy technician license in state of residence.
• Intermediate level skill in Microsoft Word, Outlook, and Excel.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Ability to work a flexible schedule with rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday.

Preferred Qualifications:

• Prior call center experience taking inbound and/or making outbound calls.
• Active National Pharmacy Technician Certification.
• Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese.
• Previous Pharmacy Benefit Management (PBM) experience.

Soft Skills:

• Strong written and verbal communication skills.
• Highly motivated and self-directed.
• Ability to interact cross functionally within the organization.
• Demonstrates interpersonal and problem-solving skills – Ability to ask questions to understand patient needs while having empathy and actively listening.
• Strong telephonic skills – Ability to speak clearly and communicate with senior citizens and healthcare professionals.
• Effective communication skills involve articulating the details of multiple initiatives and tailoring discussions to address the specific concerns for patients.
• Ability to manage and prioritize multiple tasks efficiently, ensuring timely completion without compromising quality.
• Competence in using Excel built-in navigation features to quickly locate and switch between multiple worksheets within a workbook.
• Capable of defusing conflict appropriately with strong conflict management skills.
• Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities.