Pharmacy Care Technician

Allmed Staffing Inc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading managed care company is seeking a remote Pharmacy Care Technician to engage members and support clinical services. This role involves scheduling consultations, ensuring HIPAA compliance, and providing excellent customer service. Candidates should have a pharmacy technician license and experience working independently in a call center environment.

Qualifications

• 1+ years of experience working remotely/independently.
• Ability to navigate multiple databases and applications.
• Bilingual in medical terminology is a plus.

Responsibilities

• Schedule pharmacist consultations and document provider feedback.
• Manage incoming fax queues and report PHI incidents.
• Provide outstanding customer service on calls.

Skills

Organizational Skills

Customer Service

HIPAA Compliance

Multi-tasking

Technology Competence

Education

Current pharmacy technician license

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Large managed care company looking to fill a remote contract Pharmacy Care technician.

Schedule: 8-4:30pm cst with a closing shift 11:30am-8pm cst one night every other week and every 8th Friday

Location: Remote

Contract: 06/18/25- 12/31/2025

Pay: $22-$24/Hr Weekly Pay

Description
The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, PolyPharmacy, Retrospective Drug Utilization, and STARS adherence.

The team comprises of clinical pharmacists, clinical nurses, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service.

The Pharmacy Care Technician will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members in order for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center

Responsibilities
• Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
• Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations, and organizational policies at all times.
• Document provider feedback in clinical database
• Manage various incoming fax queues to ensure all provider feedback is appropriately captured
• Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
• Document and store all returned mail based on standard operating procedures
• Provide outstanding customer service to all inbound / outbound calls
• Perform miscellaneous auxiliary functions essential to the efficient operation of the department
• Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
• Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
• Other duties as assigned by Operations Team Manager

Required Qualifications
• Must be 18 years of age or older
• 1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills.
• Ability to navigate approved platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology.
• Current pharmacy technician license in state of residence
• Intermediate level skill in Microsoft Word, Outlook, and Excel
• Proficiency with Microsoft Word, Outlook, and Excel
• Ability to work a flexible schedule with rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday.

Preferred Qualifications
• Prior call center experience taking inbound and/or making outbound calls
• Active National Pharmacy Technician Certification
• Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese
• Previous Pharmacy Benefit Management (PBM) experience