Pharmacy Care Coordinator - National Remote

Atrium Health Wake Forest Baptist & Wake Forest University School of Medicine; Eden Prairie (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Pharmacy Care Coordinator who will support clinical outreach and manage administrative tasks. This telecommute position offers flexibility and requires experience in healthcare and administrative settings.

Benefits

Paid Time Off

Medical Plan options

401(k) Savings Plan

Education Reimbursement

Employee Assistance Program

Qualifications

• 2+ years in a pharmacy/medical/healthcare setting required.
• 1+ years of administrative support experience.
• Experience with call center operations.

Responsibilities

• Provides administrative support for clinical outreach.
• Completes ~600 admin tasks/month.
• Troubleshoots member issues.

Skills

Microsoft Office products

Troubleshooting

Communication

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Pharmacy Care Coordinator will be responsible for administrative support of member facing clinical outreach. This FTE will complete ~600 admin tasks/month. This position will provide support to the pharmacy staff (both clinical and non-clinical) to ensure applicable program processes and operational responsibilities are met. This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member outreach calls.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Schedule: 8:00 am to 6:00 pm CST, MST, or PST

Location: National Remote

Primary Responsibilities:

• Provides clerical and/or administrative support to clinical staff and managers for clinical programs
• Adheres to an assigned schedule and quality metrics
• Participate in and contribute to staff meetings and other staff development opportunities and interdepartmental work groups
• Identify areas of improvement where systems modifications could result in operational advancements and efficiencies
• Identifies problems and develops solutions to non-standard requests and problems
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Provides explanations and information to others on difficult issues
• May serve as a Subject Matter Expert (SME) for other Pharmacy Care Coordinators on the Clinical Pharmacy Team
• Acts as a resource for others with less experience
• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience in a pharmacy/medical/healthcare setting
• 1+ years of administrative support experience
• 1+ years of experience working with all Microsoft Office products (Word, Outlook. Excel, Teams, etc.)
• 1+ years of experience with Pharmacy and/or medical terminology knowledge base
• 1+ years of call center experience
• 1+ years of experience in basic troubleshooting
• Ability to work a flexible schedule between the hours of 8:00 am to 6:00 pm CST, MST or PST- this position does NOT work on EST hours
• Access to a designated quiet workspace in your home (separated from non-workspace areas) and is able to secure Protected Health Information (PHI)
• Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Certified/Registered Pharmacy Technician or Certified Medical Assistant training or certification
• 3+ years of experience in a pharmacy setting or physician's clinic or hospital
• Prior HEDIS/STAR experience or participation with similar regulatory reporting
• Call documentation platform experience
• Online softphone experience

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Ability to collaborate with your work team
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $ 16.88 to $ 33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN