Pharmacy Care Coordinator

Optum; Las Vegas (NV); Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance

Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking a Pharmacy Care Coordinator to engage patients and providers by phone and in person, ensuring accurate medication information and strong collaboration with the pharmacy team. This role supports adherence outreach and reporting in a fast-paced setting.

Based in Nevada with potential telecommuting options, the position emphasizes compassionate care, precise communication, and cross-functional coordination across departments to improve patient outcomes.

Qualifications

• High School Diploma or GED is required.
• Active and unrestricted Pharmacy Technician License in NV is required.
• 3+ years pharmacy technician experience.
• 1+ years customer service experience.
• 1+ years of medical/pharmacy terminology experience.

Responsibilities

• Gather pertinent medication information.
• Document current medications in software systems.
• Document pharmacist interventions in software systems.
• Serve as liaison between care clinicians and pharmacy team.
• Work with internal and external departments.
• Assist with data management and month-end reports.
• Interact with patients and providers to obtain info.
• Support medication adherence outreach efforts.

Skills

Customer Service

Pharmacy Terminology

Pharmacy Software

Communication

Time Management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Pharmacy Care Coordinator is a pivotal member of the team. This role actively engages patients telephonically, providers in person, and community providers, pharmacies, insurance companies telephonically. The incumbent will use compassion and empathy to earn patients' and caregivers' trust, persistence to support and advocate for them, and excellent communication skills to build impactful relationships.

Schedule:

Monday-Friday, 8am-5pm PST. If you reside within the state of Nevada, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities

• Gather pertinent medication information
• Document current medications in software systems
• Document Pharmacist interventions in software systems
• Serve as liaison between care clinicians and pharmacy team
• Work collaboratively with internal and external departments
• Support in administrative tasks for tracking and reporting metrics
• Ability to work in a moderate to fast paced environment
• Interact with patients, providers and vendors to obtain accurate medication therapy information
• Support in medication adherence outreach efforts
• Ability to communicate well and ask pertinent questions to get needed information
• Knowledge of principles and processes for providing customer and personal services. This includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of laws, legal codes, government regulations and requirements of oversight committees such as Joint Commission and CMS that apply to pharmacy
• Capability to effectively utilize pharmacy technology and computer systems to complete pharmacy tasks
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Demonstrate advanced verbal and written communication skills, effectively collaborating with internal teams and external stakeholders to ensure clarity, alignment, and successful project outcomes
• Attention to detail and analytical processes; shows initiative in identifying process improvement opportunities
• Excellent organizational and time management skills
• Assists with data management and recording results for month-end reports
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Perform other duties and projects assigned

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician License in the state of NV
• 3+ years of experience as a Pharmacy Technician
• 1+ years of customer service experience
• 1+ years of experience with medical and pharmacy terminology
• 1+ years of experience with medication therapeutic categories
• 1+ years of experience with identifying generic name for brand name drugs and vice versa
• 1+ years of experience with an understanding of indication for medication
• Basic level of proficiency with Microsoft Office & Windows applications (including Excel)

Preferred Qualifications

• 1+ years of experience in a hospital, ambulatory care, or other healthcare setting
• Experience in a managed care setting
• Experienced in effectively conducting patient assessments

Soft Skills

• Ability to manage time and proactively manage tasks efficiently
• Ability to work autonomously
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.