Pharmacy Care & Benefits Coordinator

SMP Pharmacy Solutions; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

SMP Pharmacy Solutions is seeking Pharmacy Technicians in a fast-paced call center environment in Miami, FL. You will help patients access benefits, apply charges against copay cards, and coordinate with insurers to obtain prior authorizations and resolve coverage questions.

The role emphasizes data entry, accurate benefits checks, and patient communication, with a focus on service quality and HIPAA compliance in a specialty pharmacy setting.

Qualifications

• High School diploma or equivalent required.
• Registered with State of Florida Board of Pharmacy as a Pharmacy Technician or enrolled in a Board-Certified program.

Responsibilities

• Communicate with patients to obtain information required to process prescriptions.
• Assist with refills and benefits access.
• Investigate and verify benefits for pharmacy and medical third-party claims.
• Obtain prior authorizations; initiate requests.
• Coordinate with insurance carriers and patients to ensure timely processing.
• Document activities and maintain HIPAA-compliant records.

Skills

Data entry

Pharmacy tech

Customer service

Call center

Education

High School diploma

Florida Pharmacy Technician registration

Tools

PTCB certification

ICPT certification

Job description

SMP Pharmacy Solutions is seeking Pharmacy Technicians in a fast-paced call center environment in Miami, FL. You will help patients access benefits, apply charges against copay cards, and coordinate with insurers to obtain prior authorizations and resolve coverage questions.

The role emphasizes data entry, accurate benefits checks, and patient communication, with a focus on service quality and HIPAA compliance in a specialty pharmacy setting.