Pharmacy Call Center Specialist [ Full Time] (6111)

Regional One Health

Memphis (TN)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

Regional One Health in Memphis, TN is seeking a Pharmacy Technician to support data entry, patient registration, and third-party claims processing in a fast-paced call center environment.

The role requires state certification, a TN Pharmacy Tech license, and national certification (PTCB or NHA). You will assist pharmacists, maintain records, and ensure HIPAA compliance while delivering quality service.

Qualifications

Completion of Pharmacy Technician program or equivalent education.
PHRMTECH-R - Registered Pharmacy Technician Required.
PHAR-C - Certified Pharmacy Tech Required.
At least 1 year experience as a Pharmacy Technician Required.

Responsibilities

Data entry for patient registration and prescription orders.
Operate pharmacy data systems for order entry and claims adjudication.
Assist pharmacists and communicate issues to senior staff.
Handle patient calls and provide education during delivery transactions.
Maintain accurate records and ensure HIPAA compliance.

Skills

Data entry

Customer service

HIPAA compliance

Pharmacy terminology

Call center

Education

Pharmacy Technician program

TN Pharmacy Tech License

PTCB or NHA Certification

Tools

Pharmacy software

Claims adjudication systems

Job description

Job DetailsJob Location: Pharmacy O-P - Memphis, TN 38103Position Type: Full TimeTravel Percentage: NoneJob Shift: DayJob Category: PharmacyMust have National Certification such as PTCB or NHA AND TN Pharmacy Tech License to qualify

A Brief Overview

In accordance with state and federal regulations, responsible for data entry, patient registration, and resolving third party rejects in a call center setting. Works under supervision to handle high-volume customer inquiries, adhering to HIPAA guidelines and company policies. Supports pharmacists, maintains records, and operates pharmacy systems efficiently.

What you will do

1. Perform data entry for patient registration and prescription orders, troubleshoot issues, and resolve third party rejects.
2. Operate computerized data systems for order entry, claims adjudication, and insurance management.
3. Facilitate pharmacy services through calls with patients, ensuring education and delivery transactions.
4. Serve as a liaison between patient care units and pharmacy, ensuring responsive and courteous communication.
5. Assist pharmacists and communicate issues to senior staff.
6. De-escalate conflicts and provide patient assistance as needed.
7. Monitor performance and adjust activities to meet productivity standards.
8. Conduct initial research of pharmacy issues and upscale complex cases to higher-level staff.
9. Review and process prescription claims for accuracy and adherence to guidelines.
10. Identify and resolve issues affecting service and business operations.
11. Foster teamwork and maintain a positive work environment.
12. Assist with training new hires in the call-center and attend required training sessions.
13. Operate computer systems and general office equipment.
14. Manage correspondence with patients and prescribers, including inbound and outbound calls and emails.
15. Assist pharmacists with technical pharmacy services, including packaging medications and maintaining records.
16. Prepare and fill prescriptions, ensuring accuracy and compliance with regulations.
17. Handle transportation and storage of pharmacy items, ensuring accurate delivery to patient care units.

Qualifications