Pharmacy Call Center Representative

AdventHealth; Florida; Hybrid; USD 25,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Apopka, Florida is seeking a Customer Service Associate to support members of the corporate prescription plan. You will handle high-volume calls, perform data entry, and maintain prescription records under supervision of a licensed pharmacist.

The role starts onsite for a 90-day training period, then may work remotely. Requires a high school diploma and 2+ years of customer service experience; healthcare experience is preferred.

Qualifications

• Excellent accuracy and attention to detail for long periods.
• Ability to multitask and handle calls with a calm demeanor.
• Strong customer service, communication, and follow-up skills.

Responsibilities

• Support members of the corporate prescription plan with inquiries and mail-order requirements.
• Answer a high volume of phone calls and perform extensive data entry.
• Compile, reconcile, and maintain records and prescriptions for the pharmacy.

Skills

Accuracy

Customer service

Multitasking

MS Office

Communication

Education

High School Diploma

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

5050 WESLEY RD

City

APOPKA

State

Florida

Postal Code

32712

Job Description

Shift

Monday - Friday, 11:45am - 8:15pm

Responsible for supporting members of the corporate prescription plan with inquiries and mail-order pharmacy requirements. This position answers a high volume of phone calls and performs extensive data entry. Additionally, this role compiles, reconciles, and maintains records and prescriptions for the pharmacy. In addition, this position works under the supervision of a registered pharmacist. Ensures compliance with legal requirements by not performing duties reserved for registered pharmacists or pharmacy technicians.

This position will be remote after successful completion of 90 days onsite training

• Maintains confidentiality of customer information and sensitive data.
• Exhibits professionalism in all interactions with customers and colleagues.
• Adheres to company policies and procedures regarding data protection and privacy.
• Uses secure systems and protocols to handle customer information.
• Provides accurate and timely responses to customer inquiries.
• Manages customer complaints with tact and diplomacy.Follows established guidelines for call handling and documentation.
• Participates in training sessions on confidentiality and data security.
• Reports any breaches of confidentiality to the appropriate authority.
• Maintains a clean and organized work environment.
• Communicates effectively with team members to ensure consistent service quality.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• Accuracy and attention to detail for long periods of time; excellent organization skills. [Required]
• Must be able to multitask efficiently with other assigned duties and be ready to accept calls with calm demeanor [Required]
• Individual must have excellent customer service skills, inter-personal skills, communication skills, accuracy, and the ability to follow up. [Required]
• Use of telephone, Bluetooth headset and multipurpose copier/fax. [Required]
• Basic proficiency skill set in MS Office: Word, Excel and Outlook [Required]

Education

• High School Grad or Equivalent [Required]

Work Experience

• 2+ years previous customer service experience [Required]
• Previous experience in call center, mail-order, medical or healthcare related area [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$18.32 - $29.31

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.