Pharmacy Benefits Associates

TEKsystems; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services company is seeking a member support representative to assist with inquiries regarding discount cards and insurance benefits. This is a fully remote position offering a competitive pay of $19.00/hr. Ideal candidates will have empathy, experience with CRM systems, and the ability to work in a fast-paced environment. Responsibilities include educating members, addressing concerns, and assisting pharmacies with claims.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Qualifications

• Must be able to read, speak, and take notes at the same time on a phone call.
• Must be able to work in a fast-paced environment.

Responsibilities

• Addressed member concerns regarding the use of discount cards.
• Responded to customer inquiries in a timely and professional manner.
• Educated members on the benefits and usage of discount cards.

Skills

Empathy & Patience

CRM Systems

Data Entry & Documentation

Microsoft Office Suite

Adaptability

Job description

Overview

Description

Addressed member concerns regarding the use of SingleCare discount cards. Responded to customer inquiries in a timely and professional manner. Assisted members with prescription price inquiries and insurance benefit questions. Educated members on the benefits and usage of discount cards for prescribed medications. Provided members with physical discount cards and information on home delivery options via online pharmacy. Helped members elect and understand their medical insurance benefits. Verified insurance benefits and pharmacy locations for members. Transferred calls to appropriate departments (e.g., dental plans, medical benefits) for further support. Opted out members from receiving promotional mail upon request. Assisted pharmacies with claim submission issues and troubleshooting. Provided prescription benefit details to members and pharmacies.

Qualifications

• Empathy & Patience – Supporting members with sensitive health and insurance concerns.
• CRM Systems – Experience with customer relationship management platforms.
• Data Entry & Documentation – Accurately recording member interactions and application reviews.
• Microsoft Office Suite – Proficiency in Word, Excel, Outlook, and possibly Access or Teams.
• Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time
• Must be able to read, speak, and take notes at the same time on a phone call
• Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible)

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.