Pharmacy Associate

San Francisco SPCA; San Francisco (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off and Holiday pay

Medical, Dental & Vision insurance

Life Insurance

Long-term Disability Insurance

401k Retirement Plan and contribution;

Student debt relief program

Pre-tax Commuter Benefits

Discounts on retail and pet supplies

Discounts on veterinary care

Job summary

The San Francisco SPCA is seeking a Pharmacy Associate for our in-hospital pharmacy inside the Veterinary Hospital. This full-time role operates on a 4/10 schedule with hours Mon–Sat 8am–6pm, and it focuses on accurate prescription processing, dispensing medications, and clear communication with clients and staff.

You will maintain pharmacy inventory, ensure proper labeling, support cost-saving initiatives, handle cash transactions, and support Lean workflow improvements.

Qualifications

• High School Diploma required.
• Proficiency in English (written and spoken).
• Good math skills including dosage calculations; training for compounding calculations may be provided.
• Previous customer service experience preferred.
• Solid knowledge of human drugs; training will cover animal medications.
• Veterinary experience as Veterinary Assistant/Technician/Pharmacy Technician preferred.

Responsibilities

• Prepare prescriptions accurately and record details in medical records.
• Record prescription refill requests via phone, text, fax, online, and in person.
• Communicate with clients via phone, text, email, and online platforms.
• Dispense medications to clients and educate on usage and administration.
• Dispense and distribute medications to hospital staff and ensure proper labeling.
• Maintain pharmacy inventory and supplies; minimize waste and save costs.
• Complete payment transactions in person.
• Contact manufacturers for technical support for doctors.
• Track controlled drugs per state and federal laws.
• Support workflow efficiency and Lean improvement initiatives.

Skills

Customer service

English proficiency

Dosage calculations

Pharmacy experience

Attention to detail

Computer skills

Education

High School Diploma

Job description

Job Type

Full-time

Description

Join a team at the intersection of exceptional veterinary care and social change.

At the San Francisco SPCA, we believe every pet deserves compassionate, high-quality veterinary care-no matter their guardian's financial situation. As a nonprofit, we break down barriers to care by offering financial assistance and individualized medical support to thousands of animals each year. Our work doesn't serve shareholders-it serves pets, people, and the community.

We are looking for a customer service-oriented Pharmacy Associate to join our team! Our pharmacy is located within our full-service Veterinary Hospital. While you will be working in a veterinary hospital environment, you will not be expected to work hands-on with animals. This role reports to the Manager of Clinical Operations and works a 4/10 schedule. The pharmacy hours are currently Mon-Sat 8am-6pm, subject to change based on operational needs.

Core Responsibilities

• Prepare prescriptions accurately and record prescription details in medical records
• Record prescription refill requests made via:
  • Phone, Text, Fax
  • Online Pharmacy
  • In Person
• Communicate with clients via:
  • Phone
  • Text
  • Email
  • Online Pharmacy platform
• Dispense medications to clients, educate on usage and administration of medications
• Dispense and distribute medications and provide drug information to the hospital staff
• Follow the requirements for labeling and dispensing medications
• Maintain pharmacy inventory and supplies
• Minimize waste and maximize cost saving when possible
• Complete payment transactions in person
• Contact manufacturers for technical support for doctors
• Complete Adverse Reaction Reports
• Track controlled drugs in compliance with state and federal laws
• Ensure a continuous workflow
• Participate in efforts to streamline workflows and implement Lean improvement processes

Requirements

• High School Diploma, High School Proficiency Diploma or General Education Diploma
• Proficiency in the English language (written and oral)
• Good math skills, including dosage calculations (willing to train compounding calculations.)
• Previous experience with excellent customer service
• Solid knowledge of basic human drugs (brand names and generic names) we will train you on animal specific medications
• Previous veterinary experience as a Veterinary Assistant, Veterinary Technician, or Veterinary Pharmacy Technician preferred

Knowledge, Skills, and Abilities

• Commitment to the mission, values, goals, and success of the San Francisco SPCA
• Comfort around animals, clients, and medical procedures (while delivering medications you may see medical procedures taking place)
• Self-motivated, eager and confident in ability to learn, practice and master new skills
• Ability to follow a variety of protocols including safety, disease prevention, and pharmacy procedures
• Solid interpersonal communication skills
• Sound judgement and common senseExperience and comfort with computer operations and software programs
• This is a fast-paced position where multitasking and attention to detail is critical
• Ability to professionally handle cash & credit card transactions
• Ability to work 1 weekend day per week, either Saturday or Sunday
• Affection for animals, concern for their welfare and a willingness to accommodate animals in the work place

Physical Requirements

• Work is performed in a veterinary hospital setting
• Ability to tolerate walking and standing for sustained and prolonged periods of time
• Frequent bending, reaching, kneeling, twisting, and sufficient grip strength while working with supplies
• Possess eyesight capable of viewing small images
• Capable of lifting from floor to waist level up to 30 pounds unassisted, and up to 50 or more pounds with assistance
• Regular sitting at a computer station and operation of electronic equipment
• Consistent exposure to animals and animal allergens under conditions with limited alternatives available
• Hours and shifts will include one weekend day and evenings - 4/10 shift type

Salary and Benefits

The starting salary for this position depends on the depth and breadth of experience. The expected range is $27 - $30 per hour.

• Paid Time Off and Holiday pay
• Medical, Dental & Vision insurance
• Life Insurance
• Long-term Disability Insurance
• 401k Retirement Plan and contribution matching
• Student debt relief program
• Pre-tax Commuter BenefitsDiscounts on retail and pet supplies
• Discounts on veterinary care at our SF SPCA Veterinary Hospital and Clinic

The SF SPCA is an Equal Opportunity Employer. This job description reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.

Salary Description

$27.00 - $30.00 / hour