Pharmacy Assistant (Customer Service)

Astera; East Brunswick Township (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, life benefits

401(k) with company contribution

Profit sharing

Paid time off

Job summary

Aveda Astera in New Jersey seeks a detail-oriented pharmacy support associate to join our team. You will check e-prescriptions, enter patient demographics, obtain co-pay assistance, and coordinate prescription pickup with patients.

You will also handle billing logs, calls and general clerical tasks to keep the pharmacy running smoothly. Requirements include a high school diploma, strong organization, multitasking, and adherence to HIPAA guidelines.

Qualifications

• Excellent organization, ability to multitask and attention to detail.
• Must follow established policies and procedures for handling and safeguarding confidential files and medical records.
• HIPAA privacy guidelines must be respected at all times.

Responsibilities

• Check incoming e-prescriptions and enter patient demographics.
• Obtain co-pay assistance and contact patients to schedule prescription pickup.
• Contact patients to collect co-pay and complete prescription transactions for pickup.
• Package medications for pickup and manage courier logistics.
• Maintain and email prescription pick-up logs and return logs; answer calls and manage office tasks.

Skills

Organization & multitasking

Attention to detail

HIPAA privacy

Customer service

Education

High School diploma

Job description

Why Join Us?

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they're supported, informed and getting the one‑on‑one care and service they deserve.

Job Description:

Essential Duties and Responsibilities:

I. Responsible for completing Pharmacy tasks including:

• Checking incoming e-prescriptions.
• Entering patient demographics and insurance information in the system.
• Obtaining co-pay assistance.
• Contacting patients to schedule prescriptions pick‑up.
• Contacting patients to collect co‑payment.
• Complete prescription transaction, print receipts and package medications for pick‑up.
• Package delivery totes for courier.
• Arrange courier route and schedule.
• Upon receiving returned totes, empty contents and distribute mails/packages to staff.
• Scan returned receipts into pharmacy system.
• Bring out medications to front desk for patient pick‑up and return medications to pharmacy.
• Maintaining and emailing prescription pick‑up log for communications.
• Updating medication return log.
• Answer phone calls, check voice mail messages, check incoming faxes and check text messages.
• Completing filing as necessary.
• Assisting in organizing office supplies and paperwork.
• Assisting pharmacy technicians and pharmacist with daily tasks.

II. Miscellaneous

• Respects and maintains the patient's right to privacy by protecting confidential information and adhering to HIPAA guidelines.
• All other duties as assigned.

Education and/or Experience:

High School diploma

Qualifications:

Position requires excellent organization skills, ability to multitask and attention to detail. Must ensure accuracy throughout all procedures. Required to follow established policies and procedures for the handling and safeguarding of confidential files and records and organization of medical records.

Pay Range: $20 - $26 hourly

Pay Transparency: The above reflects the anticipated pay range for this position. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

We are proud to offer a comprehensive benefit package and paid time off. The health benefits include immediate eligibility for medical, dental, vision, life, disability, HSA, FSA and other ancillary benefits. We also offer a 401(k) plan with company contribution, profit sharing, tuition assistance and employee referral bonus.