Pharmacy Assistant (Bilingual)

Kaiser Permanente; California (MO); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Kaiser Permanente is seeking a Pharmacy Clerk to provide in-person and telephone reception, process new prescriptions and refills, and support pharmacy staff. You will enter information into the PIMS system, handle cash transactions, and assist with merchandise sales in a fast-paced environment.

Strong customer service, English communication skills, and basic math are essential. Bilingual English/Spanish is required for this location; background check is required.

Qualifications

• Excellent customer service and telephone reception skills.
• Excellent written and verbal English communication skills.
• Ability to read, understand and transcribe pharmaceutical information.
• Demonstrated mathematical skills.
• MUST PASS BACKGROUND CHECK.
• Ability to stand for long periods of time and lift 1–50 lbs.
• Bilingual English/Spanish Level I required.

Responsibilities

• Provide in-person and telephone reception to patients.
• Receive new prescriptions and refills with proper documentation.
• Enter patient and prescription information into PIMS.
• Process prescription refills and communicate with providers when needed.
• Place filled prescriptions in appropriate containers for sale.
• Sell prescriptions and other pharmaceutical merchandise to members.
• Record transactions and handle cash/credit payments securely.
• Maintain orderly, clean work area and ensure safety standards.
• Assist with inventory and restocking as needed.
• Follow cash handling policies and prepare deposits.

Skills

Customer service

Telephone reception

Verbal communication

Written communication

Mathematical skills

Bilingual English/Spanish

Tools

PIMS

Cash register

Job description

Job Summary

Under direct supervision and control of a licensed pharmacist, provides in-person and telephone reception, receives and directs new and refill prescriptions for further processing, produces computerized or typed prescription labels, packages and sells filled prescriptions and pharmaceutical merchandise and assists pharmacy personnel with clerical functions.

Essential Responsibilities

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Provides in-person and telephone reception to patients in accordance with established service and telephone access standards.
• Receives new prescriptions and/or refills ensuring the correct entry/documentation of information required to process the order.
• Identifies prescriptions needing refill authorization and refers to providers.
• Verifies that prescription indicates drug name, strength, direction for use, quantity to be dispensed, any special instructions, and refill information. Recognizes potential for generic or therapeutic substitution.
• Alerts pharmacists when information is lacking and prescription requires further action and/or when information is noted in allergy and comment field in PIMS.
• Enters required prescription and/or patient information into pharmacy computer (Pharmacy Information Management System-PIMS) and/or types prescription label.
• Processes prescription refill authorization requests and enters responses from providers into PIMS.
• Places filled prescription(s) in appropriate container for immediate or future sale.
• Organizes and maintains packaged prescriptions for efficient retrieval.
• Prepares prescriptions for delivery by mail or UPS when requested.
• Sells prescriptions verifying correct patient through the matching of a call slip against a claim check, checking health plan card or other patient identification.
• Sells other pharmaceutical merchandise to members.
• Records all transactions and receipt of cash, checks, or credit card charges in cash register.
• Provides correct change and appropriate receipts to patients.
• Maintains the security and integrity of the cash register drawer contents.
• Counts cash drawer change fund.
• Is responsible for preparation and proper disposition of deposit.
• Follows Regional, Area and location cash handling policies and procedures.
• Prepares and reconciles daily cash register summary documents and prepares daily combined bank deposit for pharmacy.
• Forwards appropriate cash summary and documentation to cash control as required.
• Completes appropriate documentation and secures the bank deposit and exchange fund for pick-up by armored car delivery service.
• May be required to perform duties of the Inventory Control Assistant, which include the ordering and receiving of pharmaceutical merchandise from established sources, affixing price labels, and restocking shelves both within the pharmacy and medical offices.
• Makes recommendations to management regarding systems or operational improvements to enhance services provided by the department.
• Maintains work area and equipment in an organized and clean condition; maintains a safe, secure and efficient work environment.
• Exemplifies pharmacys mission and the organizations vision by contributing to the health satisfaction of members by providing appropriate medications, information, and professional services in a helping, caring, courteous, and efficient manner.
• Performs other duties as required.

Basic Qualifications

• N/A

Additional Requirements

• Excellent Customer Service and telephone reception skills
• Excellent written and verbal English-speaking communication skills (Foreign language ability may be required at specific locations).
• Ability to read, understand and transcribe pharmacutical information.
• Demonstrated mathematical skills (add, subtract, multiply, divide).
• MUST PASS BACKGROUND CHECK.
• Requires standing for long periods of time, and communicated with co-workers and patients.
• Ability to lift/transport 1-50 lbs.
• Light to moderate carrying, pulling, pushing, walking and frequent bending, stooping and reaching.
• Bilingual (English/Spanish) Level I required.

Preferred Qualifications

• N/A

Notes

Must successfully have passed the bilingual test (within the last 12 months), or be active in the QBS program.