Pharmacovigilance Program Director — Client-Facing Leader

Eversana; Pennsylvania; On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Competitive salary with base 120k–135k

Discretionary bonuses and benefits

Job summary

EVERSANA seeks a pharmacovigilance director to oversee client programs, regulatory compliance, and delivery excellence. You will lead governance, risk management, and cross-functional teams to ensure on-time milestones and client objectives in a fast-paced PV environment.

The role requires 10+ years in PV, strong FDA/EMA knowledge, and excellent communication. Travel <15% and 40–45 weekly hours are expected within the US-based office setting.

Qualifications

• Bachelor’s degree in Life Sciences, Pharmacy, Nursing, or related discipline.
• 10+ years of pharmacovigilance experience.
• 5+ years of client-facing project leadership experience.
• Strong knowledge of FDA, EMA, ICH, and global PV regulations.
• Experience supporting inspections and audits.
• Experience overseeing end-to-end pharmacovigilance services.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to manage multiple complex client programs and priorities.

Responsibilities

• Serve as the primary point of contact for assigned clients, building trusted relationships and ensuring a high level of customer satisfaction.
• Utilize project management principles to plan, track, and drive delivery of milestones, risks, dependencies, and action items.
• Lead governance meetings, operational reviews, and client communications.
• Lead governance forums, status meetings, and executive reviews, providing clear communication on project progress and key decisions.
• Proactively identify, manage, and resolve client concerns, risks, and escalations to ensure successful project outcomes.
• Coordinate cross-functional teams to ensure alignment, accountability, and timely execution of client commitments.
• Provide oversight of case processing, aggregate reporting, literature surveillance, signal management, and regulatory submissions.
• Drive development and maintenance of Safety Management Plans.
• Drive service delivery excellence through continuous monitoring of KPIs, quality metrics, and client feedback, ensuring contractual and operational expectations are met or exceeded.
• Ensure compliance with FDA, EMA, ICH, and client-specific requirements.
• Support audits, inspections, CAPA management, and regulatory inquiries.
• Monitor project financials, including billing, invoicing, resource utilization, and budget performance.

Skills

Client-facing leadership

Pharmacovigilance knowledge

FDA/EMA/ICH regulations

Audits & inspections

Stakeholder management

Education

Bachelor’s in Life Sciences/Pharmacy/Nursing

Tools

PM tools

MS Project

Job description

EVERSANA seeks a pharmacovigilance director to oversee client programs, regulatory compliance, and delivery excellence. You will lead governance, risk management, and cross-functional teams to ensure on-time milestones and client objectives in a fast-paced PV environment.

The role requires 10+ years in PV, strong FDA/EMA knowledge, and excellent communication. Travel <15% and 40–45 weekly hours are expected within the US-based office setting.