Job Objectives
Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance patient experience.
Job Responsibilities/Tasks
Patient Experience
- Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience.
- Connects with patients by anticipating needs and proactively offering services. Supports efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
- Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.
Operations
- Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Ensures the pharmacy operates in accordance with regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy.
- Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
- Maintains current knowledge of information technology associated with pharmacy systems to provide support to patients as well as pharmacy staff.
- Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections.
- Follow-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies.
- Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.
- Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
- Develops and maintains good connections with local medical community including physicians, nurses, and other healthcare providers.
- Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues.
People & Performance Management
- Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance.
- Promotes teamwork and motivates team members by establishing expectations, monitoring and recognizing progress.
Training & Personal Development
- Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations.
- Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and company publications.
- Obtains necessary certifications, education credits and training, including learning modules, as required by the Company.
- Seeks professional development by monitoring one’s performance and soliciting constructive feedback.
Communications
- Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 175-year heritage of caring for communities.
A trusted, global innovator in retail pharmacy with approximately 12,500 locations across the U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem.
WBA employs approximately 312,000 people, with a presence in eight countries and consumer brands including: Walgreens, Boots, Duane Reade, No7 Beauty Company and Benavides.
Minimum Requirements
- BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
- Certified Immunizer or willing to become an immunizer within 90 days of hire.