Pharmacist Consultant (Call Center) - CarelonRx

Elevance Health; Durham (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Elevance Health is seeking a Pharmacist Consultant (Call Center) to support disease management programs through drug therapy evaluation and physician collaboration for program participants.

You will review member medication histories, assess adherence, discuss therapies with physicians, and identify barriers to compliance. The role blends virtual work with required in-person training and occasional onsite presence to support onboarding and skill development.

Qualifications

• Requires BA/BS in Pharmacy and a minimum of 2 years of clinical experience; or any equivalent background.
• Current unrestricted Pharmacist license in applicable state(s) required.
• PharmD degree preferred.

Responsibilities

• Evaluate member Rx needs and therapies by reviewing medication history.
• Assess member compliance with the plan through direct contact with members and physicians.
• Identify barriers to adherence and propose solutions.
• Educate members on proper use of current prescriptions.
• Review medications with physicians when therapies do not meet standards and advise alternatives.

Skills

Call center

Pharmacy knowledge

Computer skills

Education

BA/BS in Pharmacy

PharmD (preferred)

Job description

Pharmacist Consultant (Call Center)

Virtual : This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Anticipated Schedule After Training:

Monday - Friday, 12 PM - 8:30 PM EST

The Pharmacist Consultant (Call Center) is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and consultation for program participants.

How you will make an impact:

• Provides evaluation of member Rx needs and therapies through review of medication history to determine if medications are appropriate.

• Assesses member compliance with plan through direct contact with members and their physicians.

• Determines potential barriers to compliance and identifies solutions to overcome barriers.

• Ensures that members understand appropriate use of current prescriptions.

• Reviews medications with physicians when therapies do not meet national standards and counsels physicians around alternative medications.

• Serves as a resource to the clinical team in disease management and other clinical areas..

Minimum Requirements:

• Requires BA/BS in Pharmacy and a minimum of 2 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.

• Current unrestricted Pharmacist license in applicable state(s) required.

Preferred Skills, Capabilities and Experiences:

• PharmD preferred.

• Call center experience strongly preferred and computer skills.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form (https://forms.cloud.microsoft/pages/responsepage.aspx?id=8giMvgesLESaRuvu61vU17EJaA0EP3FIissI8zmZ_NpUNUgyTFRUMkY5NE5JNDFWMkhaUzQxMkJLWS4u&route=shorturl) and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/).