PFS Representative CBO AR Denial Follow Up

Banner Health Corporate; Phoenix (AZ); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Remote work options

Job summary

Banner Health Corporate is seeking a Patient Financial Services Representative CBO to coordinate patient billing and collections across revenue cycle functions. You will verify eligibility, resolve denials, and work with payors and providers to maximize reimbursement.

The role supports a remote-friendly work arrangement for eligible states, with a typical 8:30am–5pm schedule in AZ time and exposure to systems like Cerner, Nextgen, FinThrive, and MS4.

Qualifications

• Strong interpersonal, oral, and written communication skills required.
• Experience in patient financial services, insurance, or collections preferred.
• Ability to manage multiple tasks with minimal supervision and work independently.

Responsibilities

• Process payments, adjustments, denials, and refunds accurately and timely.
• Research and resolve payor denials and balance issues using payor portals and systems.
• Coordinate with hospital departments and providers to ensure correct billing and reimbursement.
• Provide excellent customer service to patients and internal stakeholders.

Skills

Interpersonal communication

Oral communication

Written communication

Education

High school diploma/GED

Job description

Department Name: Amb Billing & Follow Up

Work Shift: Day

Job Category: Revenue Cycle

A rewarding career that fits your life. As an employer of the future, we are proud to offer our team members many career and lifestyle choices including remote work options. If you’re looking to leverage your abilities – you belong at Banner Health.

The Patient Financial Services Representative CBO will be responsible for checking status on claims via payer portal, phone calls or emails depending on payer, taking necessary actions to resolve denials and ensure payment. Actions may include, but are not limited to, verifying eligibility, verifying credentialing of providers, sending to coding for changes, providing medical records for proof of medical necessity, etc. Will be identifying trends and issues with payers and other duties as needed to help with account receivables and denial resolution.

Systems frequently used: Cerner, Nextgen, FinThrive, MS4, Insurance portals

Desired Experience: A/R Healthcare

Monday - Friday 8:30am - 5pm AZ Time (some flexibility after training)

This can be a remote position if you live in the following states only: AK, AZ, AR, CA, CO, GA, FL, IA, ID, IN, KS, KY, LA, MD, MI, MO, MN, MS, NH, NM, NY, NC, ND, NE, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WI, WV, WA, & WY

POSITION SUMMARY

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

CORE FUNCTIONS

• May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.
• As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
• May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.
• Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
• Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
• Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
• Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
• Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

Estimated Pay Range: $18.02 - $27.03 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centres, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact [e-mail] for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Banner Health Talent Acquisition team at [e-mail].