Urgent Care Front Office Rep

Banner Ambulatory Provider Group; Arizona; On-site; USD 21,000 - 28,000; Part time

Job summary

Banner Health is seeking a Front Office Representative for its Urgent Care network in the East Valley, Zone 5. The role involves greeting patients, verifying demographics and insurance, handling calls, and coordinating check-in to check-out processes across clinics.

The position is part-time with two 12-hour shifts per week and the schedule varies, including weekends. Training and support are provided as you rotate through Banner Urgent Care facilities to deliver timely, patient-centered service.

Qualifications

• High school diploma or equivalent.
• Ability to multi-task between heavy phone volume and multiple computer systems.
• Ability to interact with patients and staff in a busy medical office.
• Typing ≥30 wpm and data entry proficiency.

Responsibilities

• Answer and route incoming calls; document messages and coordinate with clinical staff.
• Verify demographics and insurance information; collect co-pays as needed.
• Schedule and reschedule appointments and prepare patient referrals.
• Prepare charts, forms, and ensure proper documentation for billing and records.
• Assist with patient check-in/check-out and basic administrative tasks.

Skills

Multitasking

Phone handling

Data entry

Typing 30 wpm

Education

High school diploma/GED

Tools

EMR systems

Billing software

Job description

Primary City/State: Mesa, Arizona

Department Name: Higley & Southern-Urg Care

Work Shift: Varied

Job Category: Administrative Services

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members.

As a Front Office Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. You have the opportunity to build great rapport with employees as you travel throughout the Banner Urgent Care facilities, floating throughout the clinics in Zone 5.

Location: Banner Health Urgent Care –East Valley, Zone 5

Status: Part-Time (Two 12-hour shifts per week)

Schedule: Variable; must be available to work any day of the week, including weekends

Zone 5 Crismon & Southern Higley & Southern Lindsay & University Gilbert & Southern Val Vista & Guadalupe Higley & Baseline Gilbert & McKellips Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 9 p.m., you'll help care for patients in need of immediate medical attention. With minimal wait times, affordable service and multiple locations, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.

POSITION SUMMARY

This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports.

CORE FUNCTIONS

• Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records.
• Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient’s super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians.
• Schedules, re-schedules patient’s office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.
• Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed.
• Reconciles charge tickets to each day's schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.
• Escorts patients back to the patient exam rooms, takes vitals and patient history, may assist with patient treatment, if required by the assigned facility.
• Expected to perform daily work duties with minimal supervision based on training and policies provided. Additional guidance available as needed for new or unusual tasks. Required to resolve minor patient grievances. Required to have working knowledge of referral and authorization processes. Must navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions.
• Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Must be able to type a minimum of 30 wpm and perform data entry.

PREFERRED QUALIFICATIONS

• Six months experience working in a medical office and/or hospital setting preferred.
• Working knowledge of medical terminology is preferred.
• Previous experience working with electronic medical records and insurance is preferred.
• Bi-lingual in Spanish is preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Our organization supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

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