PFS Insurance Follow-Up Rep Ambulatory Denials

Banner Health; Richmond (VA); Remote; USD 24,218 - 36,313; Full time

Job summary

A leading healthcare organization is hiring a PFS Insurance Follow-Up Rep Ambulatory Denials to follow up on payer denials, manage billing, and assist patients. The ideal candidate has at least 1 year of experience in Medical Insurance AR and proficiency in Microsoft Excel. Position offers remote work options and requires strong communication skills. Competitive pay range from $17.58 to $26.36 per hour based on location and experience.

Qualifications

• Minimum of 1 year experience in Medical Insurance AR.
• Experience writing appeal letters for payer denials.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Follow up with assigned payer for various denials.
• Coordinate and facilitate patient billing and collection activities.
• Build strong working relationships with assigned business units.

Skills

Medical Insurance AR

Physician Fee for Service Billing

Microsoft Excel

Education

High school diploma/GED

Tools

Common office software

Job description

PFS Insurance Follow-Up Rep Ambulatory Denials

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Estimated Pay Range:

$17.58 - $26.36 / hour, based on location, education, & experience.

Department Name:

Work Shift:

Day

Job Category:

Revenue Cycle

Estimated Pay Range:

$17.58 - $26.36 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Innovation and highly trained staff. Banner Health recently earned Great Place To Work Certification. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we’re constantly improving to make Banner Health the best place to work and receive care.

The PFS Insurance Follow-Up Representative (Ambulatory Denials) is responsible for following up with assigned payer for various denials, such as no authorization, eligibility denials, etc. This position is a higher-level PFS role, as it does range across all groups of patients and all types of provider specialties. Experience within medical insurance accounts receivable (AR) and physician fee-for-service billing is ideal.

Location: Remote

Schedule: Monday-Friday, varying shifts 6am-6pm after successful completion of training program.

Ideal Candidate:

• Minimum of 1 year experience in Medical Insurance AR and/or Physician Fee for Service Billing clearly reflected in uploaded resume;
• Minimum of 1 year experience writing appeal letters for payer/payor denials;
• Intermediate to Advanced skill level in Microsoft Excel.
  
  

This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR PA, SC, TN, TX, UT, VA, WA, WI, WV

Position Summary

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

Core Functions

• May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.
• As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
• May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.
• Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
• Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
• Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
• Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
• Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile accounts in a timely manner. External customers include all hospital patients, patient families and all third party payers. Internal customers include facility medical records and patient financial services staff, attorneys, and central services staff members.
  
  

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Preferred Qualifications

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional Related Education And/or Experience Preferred.

Anticipated Closing Window (actual close date may be sooner):

2025-12-18

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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