PFS Collection Specialist

Colorado In Motion; Louisville (KY); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization where you can thrive as a Patient Financial Representative! This role is integral to ensuring that patients receive the financial support they need while enjoying a vibrant and supportive work culture. You will be responsible for managing patient accounts, resolving billing issues, and providing exceptional customer service. This innovative company offers a remote work environment, competitive salary, and a comprehensive benefits package that includes medical, dental, and generous PTO. If you are passionate about helping others and want to be part of a team that values your contributions, this opportunity is perfect for you.

Benefits

Medical, dental, vision insurance

Generous PTO

401(k) Employer Matching

Free life and STD insurances

Financial assistance for catastrophic life events

New Parent Perks

Qualifications

• Minimum of one year of medical office or billing experience required.
• Efficiency with Microsoft Office programs is essential.

Responsibilities

• Resolve patient accounts by following up on unpaid claims.
• Provide excellent customer service to team members and patients.

Skills

Medical Billing

Customer Service

Communication

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

At Confluent Health, you’ll find an AMAZING culture because we want our employees to love coming to work and do what they love – helping our patients get back to their everyday lives. We provide you with a fun, family-like environment, support and resources to do AMAZING work. Come where you can flourish!

This position is responsible for collecting commercial, government, and patient balances by following the approved processes, policies and procedures set by the Regional Billing Organization.

Our Full-Time Patient Financial Representative will Enjoy these Amazing Benefits:

• Competitive salary Employee-centric work culture from the top, down!
• Medical, dental, vision, STD, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free life and STD insurances
• Financial assistance for catastrophic life events
• New Parent Perks
• And more!

This is a remote position.

Responsibilities:
Essential Functions (may include but not limited to):

1. Resolve patient accounts by following up on unpaid claims and/or claim denials.
2. Handle and answer all patient or insurance telephone inquiries.
3. Communicate clearly and in a positive manner with assigned staff.
4. Provide excellent customer service to team members and patients.
5. Other duties as assigned by Supervisor or Manager.
6. Handle and resolve issues of patients and insurance payers.

Qualifications:
Minimum Education/Experience:

High School degree or equivalent.
Minimum of one (1) year of medical office and/or medical billing experience is required.
Efficiency utilizing Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.).