PetZoo - Team Lead - Anchorage

PFX-ASC AK Holdings LLC; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Job summary

PFX-ASC AK Holdings LLC is seeking a Team Lead in Palmer, AK to supervise store personnel, train staff, and ensure top customer service across shifts. You will handle cash, deposits, and daily reconciliations while guiding team to follow company policies and safety standards.

The role requires leadership experience, strong communication, and the ability to work varied hours in a fast-paced retail environment, with a focus on accuracy and customer satisfaction.

Qualifications

• One year of work experience with heavy cash handling required.
• One year of leadership experience required; two years preferred.
• Proficient with computers and typing; MS Office and POS systems familiar.

Responsibilities

• Lead and train store staff in all areas including warehouse, receiving, pets, or cashier.
• Greet customers and provide prompt, accurate service while following procedures.
• Maintain store cleanliness and supervise operations in the Store Manager’s absence.
• Direct merchandising, pricing, stocking, and backstock handling per procedures.
• Ensure security, cash handling accuracy, deposits, and end-of-day paperwork.
• Communicate promotions and product benefits to team and customers.

Skills

Communication

Team leadership

Attention to detail

Documentation

Equipment operation

Live animals handling

Tools

MS Office Suite

POS system

Job description

Description

A Team Lead is responsible for ensuring outstanding customer service is provided during all shifts per Company standards. Supervise, lead, and direct the activities of the store personnel under the direction of the Store Manager. Accurately and efficiently answering customer questions, and direct shift operations appropriately per Company operations, while safeguarding company assts. Team Leads are trained and expected to set a good example for their teams in all areas of the store, ensuring company guidelines and policies are understood and followed.

Tasks and Responsibilities:

• Able to operate successfully and train others in all areas of the store: warehouse, receiving, pets department, or cashier.
• Leads the team by example, building relationships with customers, providing a friendly environment, which includes greeting and acknowledging every customer, offering prompt, accurate service while following carry out procedures.
• Ensure store cleanliness is maintained and projects are progressing in the Store Manager’s absence.
• Understands inventory control procedures and accurately counts and records product information as required.
• Able to direct members in merchandising, pricing items, and stocking, following proper procedures for backstock and rotation on the salesfloor and in the warehouse.
• Maintain and communicate all promotions and advertisements to other team members, coaching them.
• Learns all current product and new product and able to communicate benefits to team members and customers.
• Ensures self, staff, and working environment are properly maintained and reflects company standards of cleanliness and safety.
• Ensures live animals are properly cared for ensuring pets remain healthy.
• Dust and clean assigned areas.
• Processes inter-company freight transfers for locations.
• Maintain confidentiality, safety, and building security as per Company standards.
• Ensures accurate cash handling procedures are followed. Creating accurate deposits and neat end of day paperwork.
• Accurately reconcile daily sales transactions, deposits, and invoices.
• Communicate customer requests to management, solve customers issues within level of authority.
• Accurately receive product properly following scanning procedures with clear understanding of procedures for overages, shortages and damaged product.
• Receives all incoming product accurately via line item receiver/handheld scanner.
• Accurately pick, stack, wrap and process transfers and all outgoing product.
• Weekly duties also include doing bank runs, price changes, maintaining hot transfer logs, cycle counting, inventory research, and returns to vendor.
• Any other tasks as assigned from time to time by any manager.

Salary: $18/hour + DOE

Skills and Competencies

• Ability to communicate with associates and customers
• Ability to motivate, coach, train, and lead a team of peers professionally and effectively
• Attention to detail
• Ability to read, count, and write to accurately complete all documentation
• Ability to handle live animals of all varieties without fear
• Ability to operate all equipment necessary to perform the job

Experience and Education:

• One year of work experience with heavy cash handling required.
• One year of leadership experience required. Two years of leadership experience preferred.
• Proficient with computers and typing is a must, able to understand MS Office Suite Programs and POS system.

Requirements

• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store and warehouse, which entails lifting at least 50lbs regularly, and perform all functions as set forth above. (Palmer location requires ability to lift 50-100lbs.)
• Willing to work in any area of the store as directed by the Store Manager.
• Able to work varied hours/days, including nights, weekends, and holidays, as needed.
• Willing to be responsible for building security when opening/closing store.Ability to accurately handle cash and create accurate deposits.
• Ability to merchandise items for maximum sales potential.
• Ability to work indoor and/or outdoor as needed, even in inclement weather.
• Assist Store Manager in reaching sales and profit goals.
• Able to work with hay, straw, and other farm products.