PetsHotel Supervisor

PetSmart; Commack (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to pets and their people! As a PetsHotel Supervisor, you'll provide exceptional service while ensuring a safe environment for pets and overseeing daily operations. This role emphasizes leadership, associate development, and maintaining high standards of care and cleanliness. You'll be part of a dynamic team that values diversity and the unique perspectives of its members. If you're passionate about pets and ready to make a meaningful impact, this is the perfect opportunity for you to shine!

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career pathing

Development opportunities

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Strong communication skills and ability to react under pressure.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for the pet parent experience and outcomes.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Computer Applications

Job description

Join to apply for the PetsHotel Supervisor role at PetSmart.

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, coaching, and providing feedback for performance reviews, disciplinary actions, and promotions.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates to drive engagement.

Hotel Operations and Store Experience:

• Responsible for the pet parent experience and outcomes, responding to concerns via phone, in person, or online.
• Ensure pet healthcare and facility cleanliness (medication, feeding, watering, etc.).
• Administer pet medications as provided by pet parents or vets.
• Report sick or injured pets and coordinate vet visits.
• Complete check-in and check-out processes accurately, including medical paperwork.
• Manage reservations for pet boarding and doggie day camp, adhering to policies.
• Responsible for monthly hotel safety reporting and daily safety walks.
• Participate in store opening and closing procedures.
• Maintain store cleanliness and coordinate hotel events and promotions.
• Sell merchandise and services.
• Ensure compliance with policies and procedures, fostering a culture of empowerment.
• Maintain a safe environment for staff, pets, and pet parents.
• Support safety incident follow-up.
• Perform routine maintenance on PetsHotel equipment and coordinate repairs.
• Assist in other departments as needed.
• Follow all company policies and procedures.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability, flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Supervisory Responsibility

• No direct reports but supports and guides other associates’ development.
• Provides performance feedback to supervisor.
• Acts as leader in the absence of other leaders, supervising associates and assigning tasks.

Physical Demands and Work Environment

• Stand, walk, climb, and use hands frequently; reach, stoop, kneel, crouch, talk, hear.
• Lift up to 50 pounds frequently; team lift more than 100 pounds occasionally.
• Exposure to moving parts, pet hair, moderate noise, live animals, and occasional high noise levels.

Join Us

Make a meaningful impact daily—helping customers, celebrating pets, creating moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates. Apply now to join our team and help us do Anything for Pets!