Pet Supplies Plus Shift Manager

niemann-foods; Dixon (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plans

Paid Time Off

Job summary

Niemann Foods is looking for an Assistant Store Director at Pet Supply Plus in Dixon, Illinois. The role involves supporting the Store Director to ensure excellent customer service, maximizing sales, and managing both operations and inventory. Successful candidates must have a passion for pets and leadership skills, with prior experience beneficial.

Key responsibilities include overseeing store operations, assisting with inventory management, and ensuring all safety policies are adhered to. The position offers a competitive wage starting at $18/hour, based on experience.

Qualifications

• Possess product knowledge of pets and pet related products.
• Ability to read, analyze, and interpret general business documents.
• Basic math skills (addition, subtraction, division, multiplication).

Responsibilities

• Drive store sales and ensure customer needs are met.
• Assist in managing store operations and inventory.
• Handle customer and Associate issues effectively.

Skills

Product knowledge

Leadership skills

Excellent Customer Service skills

People/Communication skills

Integrity

Ability to multi-task

Education

High school diploma or GED

Tools

Computer system

POS register system

Job description

SUMMARY

To assist the Pet Supply Plus Store Director in establishing and maintaining excellent customer service, accountability for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, Human Resources Management, and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly
• Assists in managing total store operations
• Processes information and merchandise through computer system and POS register system
• Assists with stocking of pet supplies deliveries and back stock, including building and filling displays
• Assists in keeping backroom neat and up to best practices standards
• Assists in handling Associate issues
• Assist in handling customer issues
• Assist with general care of animals
• Ensures all safety policies and procedures are followed by all Associates.
• Other duties as assigned

KEY ATTRIBUTES

• Product knowledge
• Passion for pet business
• Leadership skills
• People/Communication skills
• Excellent Customer Service skills
• Integrity
• Ability to multi-task

SUPERVISORY RESPONSIBILITIES

• Manages 3-4 Associates in the store.
• Provides direction, coordination, and evaluation of the store and Associates.
• Follows NFI policies and applicable federal, state and local laws.
• Assign and direct work
• Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Possess product knowledge of pets and pet related products

LANGUAGE SKILLS

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Present information and respond to questions from groups of customers or associates

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Apron
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with Associates and customers
• Lift and/or move up to 30 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Climb
• Balance
• Stoop
• Kneel
• Crouch
• Overhead lifting
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Regularly

• Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines

Occasionally

• Work in high places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock
• Outside weather conditions

Noise Level

Moderate

PAY RANGE

Min. Wage up to $18/hour (IL Locations Only)

Starting pay will be based on experience, internal equity, and scope of responsibility.

BENEFITS

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program

Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

Position requirements may vary by store location