Pet Supplies Plus Assistant Store Lead

Kessler's Grocery; West Fargo (ND); On-site; USD 49,000 - 58,000; Full time

Job summary

Kessler's Grocery is seeking an Assistant Store Lead for their Pet Supplies Plus location in Fargo, ND. In this full-time role, you will support the Store Lead in various operational aspects, ensure exceptional customer service, and maintain a productive environment for team members. Ideal candidates will have retail experience and a passion for pets.

Qualifications

• 2+ years of retail experience required, with at least 1 year in a supervisory role.
• Passion for pets and customer service.
• Ability to lift up to 50 lbs and work on your feet for extended periods.

Responsibilities

• Assist in recruiting, training, and developing store team members.
• Provide daily direction and coaching to team members.
• Oversee merchandising, inventory control, and product replenishment.

Skills

Leadership

Communication

Problem Solving

Education

High school diploma or GED required

Associate or bachelor’s degree preferred

Job description

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Description

Description

Job Title: Pet Supplies Plus Assistant Store Lead

Location: Pet Supplies Plus Fargo, North Dakota

Employment Type: Full-time

Job Summary

The Assistant Store Lead supports the Store Lead in all aspects of store operations, including customer service, team leadership, inventory management, and compliance. This role helps ensure a positive shopping experience for pet parents and a productive, engaging environment for team members. The Assistant Store Lead also steps in as the acting manager when the Store Lead is unavailable.

Key Responsibilities

Leadership & Supervision

• Assist in recruiting, training, and developing store team members.
• Provide daily direction and coaching to team members.
• Foster a positive and inclusive work environment.
• Lead by example in delivering exceptional customer service.
  
  

Store Operations

• Assist with opening and closing procedures, including cash handling and reporting.
• Oversee merchandising, inventory control, and product replenishment.
• Maintain store cleanliness, safety, and organization.
• Ensure compliance with company policies and local regulations, including pet care standards.
  
  

Customer Experience

• Ensure a friendly, knowledgeable, and pet-focused shopping experience.
• Resolve customer concerns and escalate issues when necessary.
• Maintain a clean, welcoming store environment.
• Support community engagement and in-store events.
  
  

Administrative Duties

• Handle cash management, bookkeeping, and shift reports.
• Assist with scheduling and timecard management.
  
  

Requirements

• Must be at least 18 years old.
• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2+ years of retail experience, with at least 1 year in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Passion for pets and customer service.
• Ability to lift up to 50 lbs and work on your feet for extended periods.
• Must be able to work days and evenings
• Must be able to work holidays

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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