Pet Store Team Member: Customer Care & Stock

Workstream; Fort Mill (SC); On-site; USD 24,000 - 32,000; Full time

Job summary

Pet Supplies Plus is seeking Store Team Members to help deliver neighborly service, stock shelves, handle register transactions, and maintain clean, safe stores. The role supports multiple areas such as cashiering, stocking, and pet care, with training provided for equipment and safety.

As part of MPM Retail Holdings, you will contribute to a local, neighbor-focused team that cares for pets and their families. A flexible schedule, reliability, and a friendly attitude are essential.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Interest in pets and a willingness to learn about animals, products, and services.
• Strong communication, teamwork, and customer service skills.
• Ability to complete tasks accurately, follow procedures, and respond positively to coaching.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and frequently bend, kneel, reach, and climb ladders or step stools.
• Ability to regularly lift, carry, push, or pull merchandise weighing 40-65 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Greet neighbors, understand their needs, and provide friendly, knowledgeable assistance with products and services.
• Learn about pets, products, promotions, and company programs to provide accurate recommendations and outstanding neighbor service.
• Process purchases, returns, and other register transactions with accuracy and efficiency while sharing applicable loyalty program information.
• Complete daily stocking and down stocking, store recovery, merchandising, price changes, and cleaning responsibilities.
• Safely unload and process delivery trucks using approved equipment and procedures after completing required training.
• Assist neighbors by carrying pet food, litter, aquariums, and other purchases to their vehicles when needed.
• Provide proper care for pets in the store, including cleaning habitats, feeding, watering, handling animals, and completing required documentation.
• Answer routine animal care questions within the team member's training and promptly seek leadership assistance when needed.
• Follow standards for cleanliness, animal care, safety, security, cash handling, and overall store conditions.
• Support coworkers and assist in other areas of the store when additional help is needed.
• Communicate neighbor, animal care, operational, or safety concerns to store leadership.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Job description

Pet Supplies Plus is seeking Store Team Members to help deliver neighborly service, stock shelves, handle register transactions, and maintain clean, safe stores. The role supports multiple areas such as cashiering, stocking, and pet care, with training provided for equipment and safety.

As part of MPM Retail Holdings, you will contribute to a local, neighbor-focused team that cares for pets and their families. A flexible schedule, reliability, and a friendly attitude are essential.