Pet Store Team Lead — Customer Experience

Pet-Supermarket; Summerville (SC); On-site; USD 42,000 - 55,000; Full time

Job summary

Pet-Supermarket in Summerville, SC is seeking an Assistant Store Manager to partner with the Store Manager to coach the store team, deliver an excellent shopping experience for customers and their pets, and uphold our vision, values, and priorities. The role requires supporting communications of our priorities and ensuring policy adherence.

You will help manage sales, guest service, inventory, and staffing while maintaining safety and cleanliness, training associates, and ensuring policies are

Qualifications

• Minimum 2 years in a retail management role.
• Enjoy working with and around animals.
• College degree an asset.

Responsibilities

• Assist in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals.
• Coach, develop, and performance manage teams focused on the expected customer experience and selling model.
• Maintain Brand Standards and operational excellence.
• Manage inventory and budgets; assist Store Manager to drive sales and meet shrink goals.
• Support hiring, training, and development of store associates.

Skills

Sales leadership

Customer service

Coaching

Team building

Education

College degree an asset

Job description

Pet-Supermarket in Summerville, SC is seeking an Assistant Store Manager to partner with the Store Manager to coach the store team, deliver an excellent shopping experience for customers and their pets, and uphold our vision, values, and priorities. The role requires supporting communications of our priorities and ensuring policy adherence.

You will help manage sales, guest service, inventory, and staffing while maintaining safety and cleanliness, training associates, and ensuring policies are