Pet Solutions Technician: Install, Train & Delight Homes

PetSafe Brands; Philadelphia (Philadelphia County); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Invisible Fence Brand is hiring a Pet Solutions Technician to install and service pet solutions at customers' homes. You will train pets, ensure professional service, and maintain equipment and vehicles while following company standards.

The role requires a high school diploma, valid driver’s license, and strong customer service and communication skills. You will travel to customer sites with a focus on safety and customer satisfaction.

Competenze

• High school diploma or equivalent.
• 1 year of customer service experience.
• Valid driver’s license and clean driving record.
• Strong verbal and written communications skills.
• Ability to work under time constraints and solve practical problems.
• Ability to communicate sales or training requirements with customers accurately.
• Technical ability to use cellular devices for training services and notes.

Mansioni

• Install Invisible Fence Brand pet solutions at customers' homes daily.
• Set up, operate and maintain all installation equipment.
• Maintain and clean all company vehicles and equipment; report issues.
• Provide service for all Invisible Fence Brand solutions.
• Effectively train pets to Invisible Fence Brand solutions.
• Provide superior customer service and design solution layouts with customers.
• Return calls to the office regarding customer concerns and follow up on referrals.
• Maintain paperwork and submit to AM/GOM/AOM; collect payments when required.
• Maintain inventory for service vehicles.
• Travel in provided vehicle to customers’ homes; interact with pets safely.
• Ensure professional appearance and demeanor at all times.
• Adhere to company policies, safety rules, and procedures.
• Annual certification for Perfect Start Plus pet training.
• Submit reports and notes to supervisors and collect upsells/Google reviews.
• Report vehicle maintenance issues promptly.
• Meet regular and predictable attendance.

Conoscenze

Customer service

Verbal & written communication

Driving

Problem solving

Time management

Formazione

High school diploma or equivalent

Descrizione del lavoro

Invisible Fence Brand is hiring a Pet Solutions Technician to install and service pet solutions at customers' homes. You will train pets, ensure professional service, and maintain equipment and vehicles while following company standards.

The role requires a high school diploma, valid driver’s license, and strong customer service and communication skills. You will travel to customer sites with a focus on safety and customer satisfaction.