Pet Services Team Lead & Operations Specialist

Running The Pack; City of Watertown (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Running The Pack is seeking an Assistant Manager/Team Lead for its Pet Services Business. Located in Watertown, NY, this full-time position involves customer interaction, managing pet grooming support, and social media management.

The ideal candidate will be detail-oriented, with dog bathing experience and strong communication skills. This role is perfect for someone who loves animals and thrives in a fast-paced environment.

Qualifications

• A valid driver's license and reliable vehicle.
• Comfort with general computer tasks including light web work and Google Drive.

Responsibilities

• Speaking with customers, taking reservations, checking dogs in and out.
• Support groomers to ensure a smooth grooming experience for each dog.
• Bathing dogs when needed.
• Managing weekly purchasing to keep retail boutique stocked.
• Manage monthly bill payments.
• Manage social media sites to keep them updated with cute and funny postings on a weekly basis.
• Coverage of dog walking routes for walker illness and vacation.
• Assisting the Dog Walking Manager with implementation of technologies.
• Assisting the Dog Walking Manager with marketing initiatives.
• Perform weekly invoice cycle of dog walking customers.

Skills

Strong written and verbal communication skills

Detail oriented

Dog bathing experience

Ability to lift 50 lbs

Job description

Running The Pack is seeking an Assistant Manager/Team Lead for its Pet Services Business. Located in Watertown, NY, this full-time position involves customer interaction, managing pet grooming support, and social media management.

The ideal candidate will be detail-oriented, with dog bathing experience and strong communication skills. This role is perfect for someone who loves animals and thrives in a fast-paced environment.