Pet Resort General Manager: Lead Growth & Guest Experience

PetSuites Naperville.; Naperville (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Disability insurance

Job summary

PetSuites Naperville, part of NVA Pet Resorts, seeks a General Manager to lead the Naperville resort in Illinois. You’ll own site performance, drive guest experiences, grow revenue, manage costs, and develop a high-performing team of pet-care and hospitality professionals.

You’ll apply leadership competencies, align with brand standards, and build relationships with local partners while ensuring safety, operations, and compliance across all departments.

Qualifications

• High school diploma or equivalent.
• 3 to 5 years of management experience, including Profit and Loss responsibility
• Proficiency with Microsoft Office and point-of-sale systems
• Availability to work up to 45 to 50 hours per week, including evenings and weekends
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency
• Ability to drive change, improve processes, and influence outcomes in a fast-paced environment

Responsibilities

• Lead by example and align team with NVA’s mission, values, and objectives.
• Own resort performance against budget and key metrics.
• Create and execute a data-driven resort plan aligned to regional and company initiatives.
• Review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities.
• Build relationships with local businesses, community groups, and referral sources.
• Hire, onboard, train, and retain a high-performing team across front- and back-of-house operations.
• Ensure operational excellence across safety, pet care, facility standards, cleanliness, inventory, and compliance.

Skills

Leadership

People management

P&L management

Operations leadership

Microsoft Office

Education

High school diploma

Tools

Point-of-sale systems

Job description

PetSuites Naperville, part of NVA Pet Resorts, seeks a General Manager to lead the Naperville resort in Illinois. You’ll own site performance, drive guest experiences, grow revenue, manage costs, and develop a high-performing team of pet-care and hospitality professionals.

You’ll apply leadership competencies, align with brand standards, and build relationships with local partners while ensuring safety, operations, and compliance across all departments.