Pet Quality Assurance & Compliance Specialist

Hagen-Group; Mansfield (MA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hagen Group, a family‑run business with over 70 years of experience, has U.S. operations headquartered in Mansfield, Massachusetts.

We’re seeking a Quality Assurance Specialist to support product quality, regulatory compliance, supplier quality, and product information across our pet food, treats, supplements, hard goods, packaging, and consumer products. You’ll collaborate across teams to ensure information is accurate, organized, and maintained throughout the product lifecycle, combining

Qualifications

• Bachelor’s degree required in a relevant field.
• 4–6 years of experience in Quality Assurance, Regulatory Affairs, Product Compliance, Supplier Quality, Product Stewardship, or a related field.
• Experience with supplier audits, corrective actions, compliance documentation, product data management, and quality systems.
• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
• Strong proficiency in Microsoft Excel and spreadsheet-based analysis.
• Effective written and verbal communication skills and the ability to collaborate across teams.
• Experience with Salesforce, PIM, WMS, ERP, PLM, quality databases, or similar business systems is an asset.
• Knowledge of U.S. pet food regulations, FDA requirements, AAFCO guidelines, state feed registration and labeling requirements, packaging compliance, and consumer product regulations is a strong asset.
• Familiarity with FCC, UL, ETL, CSA, CE, RoHS, REACH, TSCA, Proposition 65, battery compliance, and related regulatory programs is an asset.

Responsibilities

• Support product quality, safety, compliance, and regulatory activities across pet food, treats, supplements, hard goods, packaging, and consumer products.
• Review product specifications, packaging, labels, claims, manuals, artwork, and supporting documentation for accuracy and compliance.
• Coordinate and maintain supplier specifications, ingredient information, certifications, testing reports, declarations, packaging information, and other compliance documentation.
• Maintain technical files, quality records, certifications, regulatory documentation, and supplier records to support audits, registrations, customer requirements, and compliance programs.
• Support supplier quality initiatives, including audits, corrective actions, supplier development, and ongoing performance monitoring.
• Support compliance with FDA requirements, AAFCO guidelines, state feed regulations, packaging requirements, consumer product regulations, and other applicable standards.
• Assist with material declarations, packaging compliance, restricted substance programs, hazard communication requirements, and product safety documentation.
• Support regulatory reporting, consumer complaint investigations, corrective actions, product safety assessments, and hazard reporting activities.
• Manage quality, regulatory, supplier, packaging, and product information within Salesforce, PIM, WMS, and other business systems, ensuring information remains accurate, complete, and accessible.
• Identify opportunities to improve processes, strengthen information governance, reduce duplication, and improve visibility of critical business data.
• Support the management of non-conformities, corrective actions, product specifications, supplier documentation, and compliance records.
• Collaborate on New Product Development projects to ensure quality, regulatory, supplier, packaging, and compliance requirements are addressed throughout the product lifecycle.

Skills

Quality Assurance

Regulatory Affairs

Attention to detail

Analytical skills

Cross-functional collaboration

Problem-solving

Written communication

Verbal communication

Quality systems

Education

Bachelor’s degree in Food Science, Engineering, Quality, Regulatory Affairs, or a related discipline

Tools

Salesforce

PIM

WMS

ERP

PLM

Quality databases

Regulatory databases

Job description

Hagen Group, a family‑run business with over 70 years of experience, has U.S. operations headquartered in Mansfield, Massachusetts.

We’re seeking a Quality Assurance Specialist to support product quality, regulatory compliance, supplier quality, and product information across our pet food, treats, supplements, hard goods, packaging, and consumer products. You’ll collaborate across teams to ensure information is accurate, organized, and maintained throughout the product lifecycle, combining