Pet Parent Concierge Front Desk Coordinator

Dogtopia; Rancho Cordova (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Bring your dog to work

Team environment

Competitive wages

Flexible scheduling

Career advancement

Training opportunities

Job summary

Dogtopia of Sacramento – Nimbus Winery is hiring a Front Desk Coordinator. The role focuses on welcoming pet parents, managing check-ins/check-outs, scheduling, and handling front desk operations with a friendly, organized, and dependable approach.

You’ll explain services and pricing, assist with enrollments, and follow up with leads to drive registrations while maintaining accurate records and a welcoming lobby environment.

Qualifications

• Friendly, organized, and dependable candidate.
• Strong customer service and communication skills.
• Ability to manage scheduling, check-ins, and front desk operations.
• Comfort explaining services and pricing to pet parents.
• Ability to follow up with leads and document conversations.

Responsibilities

• Greet pet parents warmly at check-in and check-out.
• Review reservations, notes, and care instructions for accuracy.
• Process payments and resolve account questions.
• Follow up with leads via calls, texts, and emails.
• Explain daycare, boarding, and spa options clearly.

Skills

Customer service

Communication

Organization

Scheduling

Sales

Phone skills

Teamwork

Tools

POS system

CRM

Microsoft Office

Job description

Dogtopia of Sacramento – Nimbus Winery is hiring a Front Desk Coordinator. The role focuses on welcoming pet parents, managing check-ins/check-outs, scheduling, and handling front desk operations with a friendly, organized, and dependable approach.

You’ll explain services and pricing, assist with enrollments, and follow up with leads to drive registrations while maintaining accurate records and a welcoming lobby environment.