Pet Insurance Sales Associate - Phoenix, AZ

Fetch; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical, dental, and vision plan

401(k) matching

20-day PTO policy with rollover options

Employee Assistance Program (EAP)

Job summary

Dormont Manufacturing Co is seeking a Pet Insurance Sales Associate to join their team at the Arizona Humane Society in Phoenix, AZ. The ideal candidate will be customer-oriented, with a passion for pets and the skills to effectively sell insurance policies.

This role involves building relationships with clients and meeting performance objectives while working during peak hours (Friday-Sunday). The position offers a salary ranging from $55,000 to $85,000 with additional bonuses and comprehensive benefits.

Qualifications

• Ability to manage a schedule during peak sales hours.
• Proven ability to build relationships with customers.
• Experience with CRM software.

Responsibilities

• Sell pet insurance policies to prospective pet parents.
• Record and manage customer information in Fetch CRM.
• Collaborate with leadership to identify new business opportunities.

Skills

Sales proficiency

Customer service skills

Communication skills

Self-starter

Education

Active Property & Casualty (P&C) license

3-5 years experience in an animal care role

Job description

Position Overview

We’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the animal shelter community. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high‑growth portfolio company with an expanding team of over 350 pet‑loving employees working together to shape the future of pet health and wellness.

We are currently seeking a Pet Insurance Sales Associate to join our amazing team at the Arizona Humane Society in Phoenix, AZ. Successful candidates will be goal‑oriented, focused on converting opportunities into sales, while delighting customers. You are someone that has a passion for furry friends and wants to help their human companions understand the value of protecting them with the most comprehensive pet insurance available. You will have a customer‑first mindset, listening to the customer’s needs and working with them to create the best outcome.

Requirements

• Representing Fetch as a confident, friendly, trusted advisor to sell pet insurance policies to prospective pet parents at our partner location in the Phoenix area.
• Communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products.
• Turning prospects into loyal clients, raving fans, and repeat customers.
• Accurately recording prospect and customer information in Fetch CRM.
• Establishing productive, professional relationships with key personnel at our partner locations to assist in meeting performance objectives and partner expectations monthly.
• Proactively assessing partner needs on an ongoing basis through onsite focus and follow‑up meetings.
• Collaborating with leadership to identify opportunities for new business.
• Communicating with your peers via chat to identify challenges and successes.
• Virtually attending monthly company meetings or check‑ins as required.
• Managing expense budget and submitting completed reports monthly.
• Managing all administrative tasks and responsibilities relative to the partnership.
• Living up to Fetch’s commitment to continuously exceed customer expectations.

Skills

• Ability to structure your work week during peak hours a must (Friday‑Sunday) when it is most lucrative for the agent.
• Active Property & Casualty (P&C) license or willing to obtain a P&C license at the expense of the Company within 30 days of employment (subject to state requirements).
• Proven self‑starter with 3‑5 years of experience in an animal care role.
• Energized by being an industry pioneer.
• Passion for prospecting new sales opportunities on a daily basis (must enjoy speaking with people face‑to‑face).
• Familiar with animal health or animal welfare a plus, but not required.
• Ability to think and act independently within a fast‑paced sales cycle.
• Proven success in building relationships using a consultative, solution‑focused approach.
• Demonstrated customer service skills and the ability to understand Fetch’s customers’ needs.
• Must be willing to travel to various industry events as required.
• Excellent verbal, interpersonal and written communication skills.
• Excellent team player; proven ability to apply innovative ideas and critical thinking.

Professional Traits

• Exhibits excellent business judgment.
• Positive attitude.
• Sets the bar high for team standards.
• Is action and results‑oriented and self‑reliant.

Compensation

• The pay range for this position is $55,000 - $85,000 on a full‑time basis.
• Along with base salary, your position may qualify for additional bonuses.
• This position is eligible for the Company’s bonus plan(s).

Benefits & Perks

At Fetch, we recognize the importance of work‑life balance and prioritize our employees’ mental health and well‑being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.

• Comprehensive Medical, dental, and vision plan for you and your family.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available.
• Highly competitive 401(k) matching.
• Generous 20‑day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days.
• Paid company holidays, including floating holiday.
• Fetch Pet Insurance discount – up to 50% off, up to $1,000 savings/year.
• Educational Assistance Program.
• Fetch Discount Perks Program.
• Volunteering – earn up to 8 hours per calendar year at nonprofit organizations.
• NYC Office Amenities: Pet‑friendly environment, free lunch, snacks, and additional amenities; transit accessible.
• Employee Referral Incentive.
• Tuition Assistance.
• Commuter Benefits.
• Employee Assistance Program (EAP).

EEO Statement

Fetch is proud to be an equal opportunity employer. We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at [e-mail].

Read our Privacy Notice for California Residents.